Senior Health Care Assistant - Emergency Department

Norfolk and Norwich University Hospitals NHS Foundation Trust; Norwich; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading healthcare provider in the UK is seeking a Senior Health Care Assistant to join their team at the Emergency Department. This role requires excellent communication and patient care skills and the ability to work effectively within a multidisciplinary team. The position offers flexible working hours and a range of NHS benefits, including discounted gym memberships and support in career development.

Benefits

Flexible working hours

Discounted gym memberships

Excellent pension scheme

Free Park & Ride service

On-site Nursery

Free 24-hours confidential counselling support

Qualifications

• Demonstrate NNUH's PRIDE values of People focused, Respect, Dedication, Integrity and Excellence.
• Maintain clear documentation and communicate observations to the Nursing Team.

Responsibilities

• Work under the direction of the Registered Nurse.
• Ensure a high standard of patient care.
• Respond to clinical emergencies.

Skills

Excellent communication skills

Patient care

Ability to work in a multidisciplinary team

Education

NVQ Level 3 in Care/Health and Social Care

Job description

Overview

A Vacancy at Norfolk and Norwich University Hospitals NHS Foundation Trust.

The Emergency Department at NNUH is seeking to recruit highly dedicated and passionate individuals to join our team as a Senior Health Care Assistant. The NNUH hosts the busiest Emergency Department in the East of England seeing over 140,000 patients every year.

This role is key in continuing our #JourneytoOutstanding and ensuring that patients are at the heart of everything we do. We’re looking for an individual with excellent communication skills who is capable of providing the highest possible standard of patient care. You’ll work within a varied Multi-disciplinary Team, playing a vital part in ensuring a safe, timely and effective patient experience. Under the direction of the Registered Nurse, work with all members of the multidisciplinary team, to contribute to the provision of the highest standards of patient care.

To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUH’s ‘PRIDE’ values of People focused, Respect, Dedication, Integrity and Excellence. Maintaining clear documentation and communicating observations to the Nursing Team. Opportunity to work with a diverse multidisciplinary team. Opportunities to develop with support from peers and ED Education Team. Induction Package, working in different areas as part of orientation to understand how the department works. Shift Times are Day and Night. Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!

Responsibilities

• Work under the direction of the Registered Nurse, who is professionally accountable for the delivery of care.
• Carry out duties as specified within the Trust’s Approved Core Task List for Health Care Assistants qualified to NVQ Level 3 in Care/Health and Social Care.
• Maintain clear documentation and communicate observations to the Nursing Team.
• Report to registered staff any patient that gives cause for concern or any observed changes in a patient’s clinical condition.
• Record all care delivered to patients within the team, countersigned by a Registered Nurse, maintaining confidentiality at all times.
• Respond appropriately to clinical emergencies to ensure the patient receives appropriate care; be aware of your role in emergency situations.
• Be aware of and adhere to all Trust policies/procedures/nursing guidelines when undertaking any activities.
• Make patients welcome to the clinical area and participate in the admission process under the supervision of registered staff.
• Provide and deliver a high standard of individualised personal nursing care in accordance with essence of care standards.

Qualifications and Requirements

• To accurately portray and promptly carry out the instructions of the Registered Nurse who is professionally accountable for the delivery of care.
• To report to registered staff any patient that gives cause for concern or any observed changes in a patient’s clinical condition (as above).
• To report all care that has been given to patients within the team to a Registered Nurse.
• To accurately document all care delivered to patients, countersigned by a Registered Nurse maintaining confidentiality at all times.
• To respond appropriately to clinical emergencies to ensure the patient receives appropriate care; be aware of role in emergency situations (as above).
• To be aware of and adhere to all Trust policies/procedures/nursing guidelines when undertaking any activities.
• To make patients welcome to the clinical area and participate in the admission process under the supervision of registered staff.
• Provide and deliver a high standard of individualised personal nursing care in accordance with essence of care standards.

Benefits

• The following skills and experience will be required and are essential for the successful candidates: see responsibilities and requirements above.
• We can offer you the full range of NHS benefits/discounts and in addition:
• • Flexible working hours
• • Fast Track Staff Physiotherapy Service
• • Multi Faith prayer room
• • Discounted gym memberships
• • Excellent pension scheme and annual leave entitlement
• • Wagestream - access up to 40% of your pay as you earn it
• • Free Park & Ride service direct to NNUH site
• • Free 24-hours confidential counselling support
• • On-site Nursery
• • On-site cafes offering staff discounts
• • Support in career development
• • Flexible staff bank
• • Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

Please note: This advert closes on Thursday 25 Sep 2025

Please refer to the Job Description for the full specification of responsibilities and requirements for this post.