Senior Functional Analyst

Proclinical; City Of London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading life sciences recruiter is seeking a Senior Functional Analyst to enhance customer experience and support systems initiatives. This hands-on role involves business process improvements, Salesforce platform design, and operational efficiency. Candidates should have strong analytical skills and proficiency in Salesforce, ideally with experience in the healthcare sector. This position is located in London.

Qualifications

• Hands-on experience as a Business Analyst in sales process improvement.
• Salesforce Administrator certification preferred.
• Experience in the healthcare or medical device industry is a plus.

Responsibilities

• Provide solutions for Commercial IT functions.
• Conduct business and systems analysis including requirements gathering.
• Analyze existing business processes and recommend improvements.

Skills

Business Analysis

Salesforce proficiency

Analytical skills

Communication skills

Project management

Education

Bachelor's degree in IT or equivalent

Tools

Salesforce

Business Intelligence platforms

Job description

Overview

Help redefine what's possible in modern medicine with this position in Functional Analysis!

Proclinical is seeking a Senior Functional Analyst to join a dynamic team supporting systems and customer experience initiatives. In this role, you will work on business process improvements, technical solution design, and Salesforce platform configuration to drive operational efficiency and enhance customer care functions. This is a hands-on position that plays a key role in supporting global growth and delivering impactful projects.

Responsibilities

• Provide solutions for Commercial IT functions, including customer care, product support, and commercial operations.
• Conduct business and systems analysis, including requirements gathering, user story creation, and process documentation.
• Analyze existing business processes and recommend improvements based on Salesforce best practices.
• Communicate project and enhancement statuses effectively with business users.
• Develop and execute comprehensive test plans, coordinate testing activities, and lead user acceptance testing (UAT).
• Offer data expertise and consulting for commercial reporting and analytics.
• Create and maintain field reports and dashboards using Salesforce tools or other BI platforms.
• Collaborate with cross-functional teams to deliver medium to large-scale projects.

Key Skills and Requirements

• Hands-on experience as a Business Analyst, particularly in commercial or sales process improvement projects.
• Proficiency in Salesforce concepts, including standard objects, workflows, validation rules, Process Builder, Visual Flow, reporting, and security settings.
• Salesforce Administrator certification (additional certifications are a plus).
• Strong analytical skills with the ability to design process improvements and train users on new processes.
• Excellent communication, influencing, and negotiation skills.
• Ability to work in a fast-paced, deadline-driven environment while managing multiple priorities.
• Experience in the healthcare, pharmaceutical, or medical device industry is a plus.
• Bachelor's degree in an IT-related discipline or equivalent experience.

If you are having difficulty in applying or if you have any questions, please contact Pat Melody at [e-mail].

If you are interested in applying to this exciting opportunity, then please click 'Apply' or to speak to one of our specialists please request a call back at the top of this page.

Proclinical is a leading life sciences recruiter focused on finding exceptional people and matching them with the finest positions across the globe. Proclinical is acting as an Employment Agency in relation to this vacancy.

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