Senior Financial Crime Business Banking Investigator

Monzo; Remote; GBP 45,000 - 65,000; Full time

Job summary

A leading digital bank in the UK is looking for a Senior Financial Crime Business Banking Investigator to enhance its operational integrity. In this key role, you will tackle complex financial crime tasks, including Enhanced Due Diligence and the submission of high-quality Suspicious Activity Reports (SARs). Your proactive coaching and comprehensive understanding of UK financial crime trends will inspire excellence among colleagues. We prioritize diversity, inclusion, and a flexible work environment that empowers you to thrive. This remote-based position offers a £1,000 annual learning budget and celebrates your birthday with a day off.

Benefits

Birthday off policy

Flexible working hours

£1,000 learning budget

Work from home support

Qualifications

• Experience conducting end-to-end due diligence for businesses in a regulated financial crime setting.
• Proven ability to conduct in-depth, high-quality open-source research and analysis.
• Strong foundational and applied Financial Crime knowledge, particularly Deep exposure to KYB and AML principles.
• Understanding of the UK Suspicious Activity Reporting (SAR) regime.

Responsibilities

• Complete high-risk, high-complexity financial crime tasks.
• Write and submit Suspicious Activity Reports (SARs) to the National Crime Agency.
• Coaching Investigators on financial crime best practices.
• Identify trends and collaboratively update operational guidance.

Skills

End-to-end due diligence (KYB)

Open-source research and analysis

Financial Crime knowledge

UK and international financial crime trends

Suspicious Activity Reporting (SAR)

Education

ACAMS, ICA Diploma or relevant qualification

Job description

Senior Financial Crime Business Banking Investigator

We’re waving goodbye to the complicated and confusing ways of traditional banking.

With our hot coral cards and get‑paid‑early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

Shifts: You’ll work 37.5 hours per week. This means you’ll work Monday to Friday, from 9 AM to 5:30 PM. You’ll also work one full weekend (Saturday and Sunday), once every 4 weeks with 2 set days in lieu when working the weekend.

The FinCrime Business Banking Pillar

In the FinCrime Business Banking Pillar, you will be integral to protecting the entire lifecycle of our business customers from high‑growth startups to established SMEs. Our mission within this pillar is to ensure Monzo’s business ecosystem remains transparent and trusted. This involves:

• Conducting rigorous checks during onboarding and throughout the customer relationship.
• Unravelling suspicious activity across a spectrum of financial crime typologies.
• Reporting, exiting accounts, and implementing controls when significant risk is identified.

The Role: FinCrime Business Banking Senior Investigator

As a FinCrime Business Banking Senior Investigator, you will play a pivotal role within our financial crime operations. Your main focus will be completing some of our higher‑risk, high‑complexity financial crime tasks on our business accounts, while supporting our Team Managers and coaching our Investigators to achieve our quality and productivity goals.

This is a high‑impact role where your expertise will directly contribute to Monzo’s safety and reputation, and the broader fight against illicit finance.

• Taking ownership of the most complex FinCrime Business Banking tasks, including Enhanced Due Diligence (EDD) for high‑risk segments, Complex Customer Reviews (e.g. in sensitive areas like Sexual Services flags), and multi‑jurisdictional money muling investigations.
• Writing, reviewing, and submitting high‑quality Suspicious Activity Reports (SARs) to the National Crime Agency (NCA), ensuring they meet the highest legal and evidential standards.
• Maintaining a regular schedule on core investigative tasks to sustain your competency levels, directly support the domain’s Service Level Agreements, and remain connected to frontline challenges.
• Actively coaching Investigators on complex financial crime typologies, best practice, and performance improvement, to support in driving a culture of excellence.
• Working closely with our Operations Analysts, to share emerging trends and ensure that operational guidance is continuously updated and effectively embedded across the domain.
• Demonstrating an ability to give clear, constructive, and kind feedback that motivates colleagues and enhances performance.
• Thriving in a fast‑paced environment and adapting positively and quickly to change be it new guidance, evolving processes, or shifting priorities.
• Maintaining flexibility in the tasks you are scheduled for and adapting seamlessly when business needs require changes at short notice.
• Being driven by a desire to have a tangible impact on the detection and prevention of financial crime, protecting Monzo and its customers.

At the interview, we will be looking for you to demonstrate...

• Significant and specific experience in conducting end‑to‑end due diligence (KYB) and investigations on businesses (SMEs, Corporates, etc.) in a regulated financial crime setting.
• Proven ability to conduct in‑depth, high‑quality open‑source research and analysis to corroborate customer profiles and transactional activity.
• Strong foundational and applied Financial Crime knowledge, specifically deep exposure to Know Your Business (KYB) and Anti‑Money Laundering (AML) principles.
• A strong understanding of current UK and international financial crime trends and typologies, with particular expertise in those impacting business accounts (e.g. trade‑based money laundering, complex shell structures, illicit use of payment services).
• A comprehensive understanding of the UK Suspicious Activity Reporting (SAR) regime, including consent requirements and the legislative framework (POCA).

It will be useful, but not essential if...

• You have direct experience of completing Enhanced Due Diligence (EDD) and/or Complex Customer Reviews, and/or have experience writing and reviewing/approving SARs.
• You have formal or informal experience of coaching, mentoring, or training peers or more junior members of the team.
• You can demonstrate a track record of identifying areas for control/process improvement and successfully working with, or escalating to, relevant stakeholders to implement change.
• You hold or are working towards an appropriate qualification relevant to Financial Crime (e.g. ACAMS, ICA Diploma).

Monzo is a bank built on transparency, fairness, and inclusion. We are building a bank for everyone and are looking for people who can bring diverse perspectives and experiences.

What’s in it for you

🎂 We guarantee to approve time off on your birthday if it falls on a day you’re scheduled to work and it’s outside of your training period.

📍 This role is remote based in the UK.

⏰ We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team.

📚 £1,000 learning budget each year to use on books, training courses and conferences.

🏡 We will set you up to work from home; all employees are given MacBooks and for fully remote workers we will provide extra support for your work‑from‑home setup.

The application journey has 3 key steps

• Application questions – please take the time to answer these in detail, we read them all!
• Recruiter call (Video call)
• Full loop interview – values and technical questions (Video call)

This process should take around 2‑3 weeks – your schedule is really important to us, so we promise to be as flexible as possible!

You’ll hear from us throughout the application process, but if you’ve got any questions, please reach out to [e-mail]. You can also use this email address to let us know if there’s anything we can do to make the process easier for you because of disability, neurodiversity or anything else.

Equal opportunities for everyone

Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or disability status.

If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊

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