Senior Facilities Manager

The Crown Estate; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A prominent real estate management organization in Greater London seeks a Senior Facilities Manager to lead their facilities management team, ensuring high standards and compliance across a diverse portfolio. The ideal candidate will have at least 7 years of experience in facilities management, strong advocacy for safety, and a sound technical background in property systems. This role offers a competitive salary, a comprehensive benefit package, and a commitment to inclusive flexible working arrangements.

Benefits

Competitive salary

Pension plan

Performance-related bonus

Private healthcare

28 days holiday with an option to buy more

Qualifications

• At least 7 years of experience in facilities management with team leadership experience.
• Strong technical knowledge of mechanical and electrical systems in property management.
• Excellent verbal and written communication skills.

Responsibilities

• Lead the facilities management team and ensure effective performance management.
• Oversee day-to-day operations and manage service partners.
• Drive financial management and reporting of service charge budgets.
• Act as Duty Manager responding to out-of-hours emergencies.
• Support compliance with health and safety standards.

Skills

Stakeholder management

Safety-first advocacy

Facilities management experience

Technical knowledge of mechanical and electrical systems

Organizational skills

Verbal and written communication skills

Team management

Operational change management

Education

Bachelor's degree in building services engineering

IWFM qualification (level 3 or equivalent)

IOSH Managing Safely

NEBOSH National General Certificate

Associate RICS or MIWFM

Job description

Senior Facilities Manager at The Crown Estate

Purpose of Role

The Senior Facilities Manager (SFM) leads both people management and facilities management functions. This role is responsible for developing and supporting a facilities management team, ensuring high standards, compliance, and alignment with The Crown Estate’s values and business objectives. The SFM oversees the delivery of facilities services across a portfolio of properties, ensuring best practice and excellent customer service.

Context of Opportunity / Main Accountabilities

• Lead and develop a facilities management team, ensuring effective recruitment, training, and performance management.
• Champion a safety‑first culture, ensuring compliance with health and safety (including fire safety) and driving completion of compliance actions.
• Oversee day‑to‑day operations, ensuring delivery of high‑quality hard and soft services and excellent customer service.
• Act as a mentor and support career development within the team, identifying and retaining key talent.
• Manage service partners, attend KPI/SLA reviews, and act as an escalation point for the team.
• Drive effective financial management, including service charge budgets, procurement, and variance reporting.
• Support the delivery of operational initiatives and innovative solutions to improve service and customer experience.
• Act as Duty Manager on a rotation, leading tactical responses to out‑of‑hours emergencies.
• Ensure robust disaster planning, incident management, and reporting.
• Support The Crown Estate’s net zero carbon ambitions through building‑level initiatives.
• Maintain high standards through regular site inspections and ensure compliance with contractor management processes.

Most Important Skills‑Based Requirements

• Solid stakeholder management and the ability to communicate business ideas effectively.
• Strong advocate for a safety‑first culture.
• Significant experience (at least 7 years) in facilities management, ideally with previous team leadership or operations management experience.
• IWFM qualification (level 3 or equivalent), IOSH Managing Safely, NEBOSH National General Certificate, and/or Associate RICS or MIWFM.
• Strong technical knowledge of mechanical and electrical systems in property management.
• Excellent organisational, verbal, and written communication skills.
• Experience in managing small teams and driving operational change.
• Knowledge of safety, quality, and cost risks.
• Bachelor’s degree or building services engineering qualification (desirable).

The Crown Estate is committed to building a diverse and inclusive workplace

Applications are welcome from all backgrounds and communities, and flexible working arrangements are supported.

Our Offering / benefits

As well as a competitive salary, pension and performance related bonus offering, we have a wealth of benefits available ranging from flexible working; market leading family policies and shopping discounts in the West End, to private healthcare; life and critical illness cover and 28 days holiday with the option to buy more. We value work life balance and your wellbeing highly, enabling you to be your best self to work.

Disability Disclaimer

We are a proud disability confident employer and operate the offer of interview scheme Disability Confident employer scheme - GOV.UK (www.gov.uk).

We are happy to offer alternative application methods or formats and can be flexible on our process to enable you to have the best opportunity.

If you have any questions about our recruitment process or would like to talk about adjustments, please contact us on [e-mail]