Senior Enterprise CSM - Remote (East & Central)

Webflow; Remote; GBP 102,000 - 141,000; Full time

Job summary

A leading digital experience platform company is seeking a Senior Customer Success Manager to engage with enterprise clients. The candidate will build trusted relationships, guide customer journeys, and drive adoption of Webflow’s platform. This role requires over 5 years of experience in customer success in a SaaS environment, strong project management skills, and a BA/BS degree. The position promises a collaborative and dynamic work environment focused on growth and client satisfaction.

Benefits

Comprehensive medical, dental, and vision coverage

Flexible vacation and paid holidays

401(k) with employer match

Monthly wellness stipends

Annual WIN bonus program

Qualifications

• 5+ years of relevant experience in a SaaS or digital experience environment.
• Proven ability to analyze customer needs and drive engagement.
• Strong organizational skills in a fast-paced environment.

Responsibilities

• Build strong, trusted relationships with customer organizations.
• Guide customers through every stage of their Webflow journey.
• Lead account strategy and drive measurable business outcomes.
• Identify opportunities for customer expansion and new use cases.
• Collaborate with Sales and Technical Architects for successful outcomes.

Skills

Customer relationship management

Strategic advising

Project management

Communication skills

Financial analysis

Education

BA/BS degree or equivalent experience

Job description

A leading digital experience platform company is seeking a Senior Customer Success Manager to engage with enterprise clients. The candidate will build trusted relationships, guide customer journeys, and drive adoption of Webflow’s platform. This role requires over 5 years of experience in customer success in a SaaS environment, strong project management skills, and a BA/BS degree. The position promises a collaborative and dynamic work environment focused on growth and client satisfaction.