Senior Deskside Engineer

Michael Page (UK); Manchester; On-site; GBP 45,000 - 55,000; Full time

Job summary

A leading recruitment agency in the UK seeks a motivated Senior Deskside Engineer to provide IT support within the industrial/manufacturing sector. The ideal candidate has over three years of experience in deskside support, strong knowledge of the MS Stack, and excellent communication skills. This permanent position offers a competitive salary between £45,000 and £55,000 and a supportive company culture, with opportunities for career growth in Manchester.

Benefits

Comprehensive benefits package

Opportunities for career growth

Collaborative company culture

Qualifications

• At least three years of experience in IT support or a similar role.
• Knowledge of MS Windows operating system, Microsoft Office.
• ITIL certification or experience.

Responsibilities

• Provide deskside support for IT-related issues, ensuring minimal disruption.
• Respond promptly to service requests, troubleshooting problems effectively.
• Manage and maintain IT equipment for optimal performance.
• Collaborate with the technology department to enhance support processes.

Skills

Strong working knowledge across the MS Stack including the Windows OS Family

Ability to troubleshoot and resolve hardware, software, network, and system issues

Line management or team lead experience

Excellent communication, customer service, and interpersonal skills

Experience with Service management tools

Attention to detail, accuracy, and quality

Willingness to learn new skills and technologies

Tools

ServiceNOW

SysAID

Job description

• Leading manufacturing business
• Building a new Team

About Our Client

This role is with a well-established organisation in the industrial/manufacturing industry. They are a medium-sized company focused on delivering operational excellence and innovative solutions. The team is committed to maintaining high standards in technology support.

Job Description

• Provide deskside support for IT-related issues, ensuring minimal disruption to business operations.
• Respond promptly to service requests, troubleshooting hardware and software problems effectively.
• Manage and maintain IT equipment, ensuring optimal performance and reliability.
• Support the installation, configuration, and updates of software and hardware systems.
• Collaborate with the technology department to improve IT support processes and documentation.
• Assist in maintaining IT security protocols and compliance within the organisation.
• Provide technical expertise and guidance to team members and other departments as needed.
• Work on IT projects to enhance system efficiency and user experience.

The Successful Applicant

• Strong working knowledge across the MS Stack including the Windows OS Family, Active Directory (hybrid)
• Ability to troubleshoot and resolve hardware, software, network, and system issues.
• Line management or team lead experience
• Demonstrated ability to work effectively in a team environment
• ITIL certification or experience
• Excellent communication, customer service, and interpersonal skills
• Experience of Service management tools eg ServiceNOW, SysAID etc
• Willingness to learn new skills and technologies
• At least three years of experience in IT support or similar role
• Knowledge of MS Windows operating system, Microsoft Office
• Ability to troubleshoot and diagnose IT issues and provide solutions
• Attention to detail, accuracy, and quality
• Ability to work under pressure and meet deadlines

What's on Offer

• Competitive salary ranging from £45000 to £55000 per annum.
• Permanent position with opportunities for career growth within the industrial/manufacturing sector.
• Comprehensive benefits package to support your professional and personal well-being.
• Collaborative and supportive company culture in a Manchester-based office.

If you are a motivated Senior Deskside Engineer looking to advance your career in the industrial/manufacturing industry, we encourage you to apply today!