Senior Data & Insight Analyst

Tesco Insurance & Money Services; City of Edinburgh; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A financial services company in Edinburgh is seeking a Senior Data & Insight Analyst to lead data analysis and reporting in a collaborative environment. This role focuses on understanding customer payment behavior and enhancing service delivery through data insights. Ideal candidates will have strong data analytical skills, experience with visualization tools, and the ability to communicate findings effectively. We offer competitive benefits and a commitment to diversity.

Benefits

Colleague pension scheme

Private healthcare

Performance related annual bonus

Generous holiday allowance

Colleague Clubcard discounts

Enhanced maternity/paternity leave

Ongoing learning opportunities

Qualifications

• Data Analytics or Insight experience, within payments, e-commerce, or financial services.
• Experience interpreting, merging, and analysing data.
• Strong communication skills to convey insights to various audiences.
• Experience using data visualisation tools such as Power BI, Tableau, or Looker.
• Strong commercial acumen and understanding of business objectives.
• Familiarity with analytics tools like Google or Adobe Analytics.
• Ability to prioritise in a fast-paced organisation.

Responsibilities

• Bring together data from various sources to deliver business insights.
• Collaborate with teams for consistent data collection in payments.
• Lead analysis of payment outcomes and user behaviour.
• Develop dashboards and performance scorecards for payment channels.
• Support data process improvements and adhere to privacy standards.

Skills

Data Analytics or Insight experience

Experience interpreting data from multiple systems

Strong communication skills

Experience with data visualisation tools

Strong commercial acumen

Familiarity with website analytics tools

Ability to prioritise in a fast-paced environment

Tools

Power BI

Tableau

Looker

SQL

Python

R

Job description

Tesco Insurance • Edinburgh - 2 South Gyle Crescent, Edinburgh, EH12 9FQ, United Kingdom • Permanent • Apply by 03-Dec-2025

About the role

Serving our customers, communities, and planet a little better every day.

Opportunity

We're looking for a Senior Data & Insight Analyst to join our growing Payments team in Glasgow / Edinburgh Office.

The Role

You'll be responsible for bringing together data from a variety of sources to deliver meaningful business stories on how our customers choose to pay and the performance of our payments ecosystem.

Collaborating closely with other teams, you'll analyse datasets to surface insights and opportunities for improvement to drive a best-in-class customer experience and strong commercial outcomes.

You'll be joining at an exciting stage as we build a new, modern payments ecosystem for Tesco Insurance & Money Services. Working within a collaborative and data-driven culture, you'll have the opportunity to shape how insight supports business decisions and customer experience.

• Data collection and management: Work closely with Product, Operations, Finance, Digital Analytics, and external partners to ensure consistent and accurate data collection across the payment ecosystem.
• Data integration and manipulation: Identify, import, clean, and structure file-based datasets from payment service providers, website analytics tools, and CRM systems, interpreting and combining them to create a complete picture of payment performance.
• Data analysis and interpretation: Lead in-depth analysis of payment outcomes and user behaviour to derive actionable insights. Produce ad-hoc analysis to support investigations, inform decision-making, and identify high-impact growth opportunities.
• Reporting and visualisation: Develop and maintain payment dashboards and performance scorecards covering all payment channels, defining and monitoring key performance indicators. Use data visualisation tools to present complex data in an understandable and accessible manner.
• Operational growth and development: Support the continuous development of our data processes, analysis methodology, and use of tools and technology in a fast-paced industry, whilst adhering to data security and customer privacy.

We need you to have

• Data Analytics or Insight experience, within payments, e-commerce, or financial services.
• Experience interpreting, merging, and analysing data from multiple, unconnected systems.
• Strong communication skills, demonstrating an ability to communicate analysis and insights to a range of audiences across the business.
• Experience using data visualisation tools such as Power BI, Tableau, or Looker.
• Strong commercial acumen, demonstrating a sound understanding of business objectives and ability to align plans to these.
• Familiarity with website analytics tools and customer journey measurement. (Google Analytics or Adobe Analytics)
• Ability to prioritise and work in a fast-paced organisation, prioritising individual and team backlogs on activity that add the most value.

And if you have these, even better

• Experience with payment service providers and associated data and reporting.
• Previous experience in the Insurance or wider financial services sector, or experience within subscription-based e-commerce.
• Experience using SQL, Python, and/or R to manipulate and visualise data.
• Familiarity with data pipelines/ETL tools, automated reporting, APIs.

What's in it for you?

• Prepare for your retirement with our colleague pension scheme.
• Private healthcare and a virtual GP Service for you and your family 365 days a year.
• Performance related annual bonus.
• Indulge in a generous holiday allowance with a minimum of 7.2 weeks, with the opportunity to buy more.
• Embrace the benefits of our Colleague Clubcard, enjoy a 10% discount that increase to 15% every payday as an added perk, we'll give you a second card to share with someone else.
• Benefit from our family-oriented initiatives, encompassing enhanced maternity leave pay, a shared parental leave policy, and a generous 8-week paid paternity leave.

• Take advantage of our ongoing learning opportunities and award-winning training, to help you achieve the job and career you want.
• Take part in our Buy as you Earn and Save as your Earn share schemes.

Everyone's welcome

We want all our colleagues to always feel welcome and be themselves. We're committed to building a more inclusive workplace and celebrating everything that makes colleagues unique, and value the richness and diversity this brings to our business. A more diverse business helps us deliver on our purpose to serve our customers, communities, and planet a little better every day.

Additional Information

We also know the importance of balancing work with life's other commitments. Please talk to us at interview about the flexibility you need, as we're committed to exploring part time and flexible working opportunities, at every level of the organisation.

Interviews

commencing December 2025.

Why Tesco Insurance and Money Services?

Seeing your impact all around you: there's no better feeling.

Lucky for us, we get to feel it all the time. Because whatever our role, we're helping our colleagues and serving our customers, communities and planet a little better every day.

Our story

Making Insurance and Money Services more rewarding and offering great value and choice - because we know little wins can make a big difference.

We began life in 1997 and now help more than 2 million customers protect what matters to them.

We want to deliver a helpful service in everything we do and to make life easier for our customers. Our policies are really easy to manage online for our customers, but we know that being able to speak to our customer service staff when you need to is really important. This is why our customer service centers are open seven days a week.

Delivering great customer service means having great people behind the scenes - people who understand our customers and are driven by doing the right thing for them. We offer colleagues a place where they can feel totally at home in a place where everyone's welcome, where they can be part of a great team focused on making a real difference for our customers.

How to apply

We value our people and diverse teams and believe the variety of backgrounds and experiences make us stronger to achieve our goals.

Our colleagues are working hybrid, taking time to meet with colleagues in our offices for moments that matter, such as team catch ups, planning meetings and more. If you're interested in finding out more about what a career at Tesco Insurance and Money Services looks like, click apply to find out more!