Senior Customer Success Manager, EMEA (French or German speaking)

Webflow; London; Hybrid; GBP 95,000 - 125,000; Full time

Job summary

A leading web development platform is seeking a Senior Customer Success Manager for their London office. The role involves advising enterprise customers, managing relationships, and coordinating cross-functional teams. Ideal candidates have 5-6 years of experience in SaaS, with fluency in German or French. This permanent position offers a hybrid working model and competitive compensation including equity and health benefits.

Benefits

Equity ownership (RSUs)

Employer-paid healthcare

12 weeks of paid parental leave

Access to mental wellness support

Monthly stipends for professional growth

Qualifications

• 5–6+ years of experience in a SaaS or digital agency managing customer relationships.
• Fluency in German or French with strong communication skills required.
• Ability to align product value with diverse customer goals.

Responsibilities

• Serve as a trusted advisor to executive sponsors and stakeholders.
• Create and execute customer-specific success plans.
• Conduct regular business reviews to assess success metrics.

Skills

Customer relationship management

Fluent in German or French

Strong verbal communication

Project coordination skills

Solutions-oriented mindset

Job description

Overview

At Webflow, our mission is to bring development superpowers to everyone. As the pioneer of the Website Experience Platform (WXP), we’re redefining how teams Build, Manage, and Optimize for the web — combining visual development, powerful content management systems, AI-driven personalization, seamless hosting, and end-to-end analytics in a single, unified platform. With AI at the core, Webflow helps teams move faster, create more performant digital experiences, and scale without heavy engineering support. From independent designers and creative agencies to global enterprises, hundreds of thousands of organizations use Webflow to turn ideas into reality — and to power what’s possible on the web.

Our Customer Success team plays a vital role in advising and guiding a diverse range of Enterprise customers, ensuring a successful launch with Webflow and continually achieving their business goals and maximizing their investment in Webflow. We are the main point of contact for Webflow's strategic customers throughout their customer journey, including onboarding, adoption, maturity, and renewals.

We’re looking for a Senior Customer Success Manager, EMEA to help drive value for a strategic set of Webflow’s Enterprise Customers. Partnering closely with Webflow's Account Executives, Solutions Engineers, and Solution Architects, our Customer Success Managers (CSMs) work cross-functionally to identify opportunities where existing customers can grow their usage of Webflow or identify new use cases to leverage our capabilities. As trusted advisors to our customers, CSMs are consultants, project managers, product evangelists, as well as thoughtful advocates for our customers and their priorities.

About the role

• London, United Kingdom (Hybrid)
• 3 days per week in-office; schedule TBD
• Full-time
• Permanent
• Compensation and benefits vary by geographic area and level; details provided during the interview process based on location, experience, and skills. Benefits may include equity, company bonus or sales commissions/bonuses; pension; health benefits; and wellness stipends. For the United Kingdom, Zone A: £95,000 - £125,000; Zone B: £85,500 - £112,500.

The ranges provided are the role’s on-target earnings (OTE) ranges, which include base salary and any commissions. This salary range may span multiple career levels and will be narrowed during the interview process based on location and experience. Benefits/additional compensation may include equity, bonuses, retirement plans, health benefits, and wellness stipends.

Please visit our Careers page for more information on which locations are included in each geographic pay zone. Confirm the zone for your location with your recruiter.

• Reporting to the Manager, Customer Success

As a Senior Customer Success Manager, EMEA you’ll …

• Serve as a trusted advisor to executive sponsors and day-to-day stakeholders, ensuring alignment on business objectives and advocacy for Webflow across the customer’s organization.
• Create and execute customer-specific success plans that tie business goals to Webflow capabilities, aligning internal teams with customer outcomes to maximize impact.
• Provide consultative support on Webflow deployment, usage, and scalability—ensuring customers follow best practices and realize full value from the platform.
• Conduct regular business reviews to assess success metrics, uncover growth opportunities, and demonstrate Webflow’s measurable impact on customer initiatives.
• Partner cross-functionally to influence renewal outcomes, surface product feedback, and ensure customer needs are championed within Webflow.

In addition to the responsibilities outlined above, Webflow supports you in identifying your interests and development opportunities and helps you incorporate them into your role.

About you

You’ll thrive as a Senior Customer Success Manager, EMEA if you:

• Have 5–6+ years of experience in a SaaS or digital agency environment, managing high-value post-sale customer relationships and leading cross-functional engagements at executive and departmental levels.
• Are fluent in German or French with advanced proficiency in both spoken and written communications; Italian or Spanish is also preferred
• Have a demonstrated ability to navigate complex business needs with a solutions-oriented mindset; excels at aligning product value to diverse customer goals across organizations and industries.
• Possess strong written and verbal communication skills, with a track record of delivering compelling presentations and facilitating strategic discussions.
• Are adept at leveraging business intelligence to inform strategy; eager to master a technical product with wide-ranging use cases and translate capabilities into customer impact.
• Are highly self-motivated with strong time management, note-taking, and project coordination skills; thrives in fast-paced, ambiguous environments while maintaining focus on process and outcomes.
• Stay curious and open to growth — actively building fluency in emerging technologies like AI to unlock creativity and impact.

Our Core Behaviors

• Build lasting customer trust. We build trust by taking action that puts customer trust first.
• Win together. We play to win, and we win as one team. Success at Webflow isn't a solo act.
• Reinvent ourselves. We don't just improve what exists, we imagine what's possible.
• Deliver with speed, quality, and craft. We move fast because the moment demands it, and we do so without lowering the bar.

Benefits & wellness

• Equity ownership (RSUs) in a growing, privately-owned company
• Employer-paid healthcare, vision, and dental insurance coverage for employees and dependents (full-time employees) and accidental & income protection
• 12 weeks of paid parental leave for both birthing and non-birthing caregivers, plus additional pregnancy disability coverage where applicable
• Minimum of 15 flex vacation days per year or country-specific minimum
• Access to mental wellness and professional coaching, therapy
• Monthly stipends for health, wellness, smart work, and professional growth
• Internal learning and development programs

Temporary employees may be eligible for paid holiday and time off, and benefits depending on contract and location.

Remote, together

We are an Equal Opportunity (EEO)/Veterans/Disabled Employer and are committed to building an inclusive global team. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected classification. We will consider qualified applicants with arrest and conviction records as required by law.

Stay connected

Not ready to apply? Follow our story on the Webflow Blog, LinkedIn, X (Twitter), and Glassdoor.

Please note: We provide reasonable accommodations for applicants with disabilities during the interview process. At interview, instructions for accommodation requests will be provided. To join Webflow, you will need valid right to work authorization depending on country of employment. Offers may be contingent on successful completion of a background check conducted in accordance with applicable laws. For information about how Webflow processes personal information, please review Webflow’s Applicant Privacy Notice.