Senior Customer Service Lead – Leisure Centre

Your Trust Rochdale; Rochdale; On-site; GBP 25,000 - 29,000; Full time

Job summary

A leading charity organization in Rochdale is looking for a Senior Customer Service Assistant to provide high-quality service and manage the Customer Service Assistants. You'll be responsible for ensuring excellent customer care while handling cash collection and staff management. Candidates should have supervisory experience in a customer-focussed setting, along with requisite qualifications. This role offers a competitive salary and the opportunity to work within a dedicated team.

Qualifications

• Qualified to GCSE Grade C / 4 or above in Maths and English or equivalent.
• Supervisory or Team Leader experience in a reception or customer focused environment.
• Experience in a target driven customer facing environment.

Responsibilities

• Provide a professional, efficient, and high-quality service to customers.
• Line manage the Customer Service Assistants.
• Manage cash collection and reconciliation.

Skills

Excellent communication skills

Team leadership

Customer service

Time management

Education

GCSE Grade C / 4 in Maths and English

Tools

Computerised leisure booking systems

Job description

A leading charity organization in Rochdale is looking for a Senior Customer Service Assistant to provide high-quality service and manage the Customer Service Assistants. You'll be responsible for ensuring excellent customer care while handling cash collection and staff management. Candidates should have supervisory experience in a customer-focussed setting, along with requisite qualifications. This role offers a competitive salary and the opportunity to work within a dedicated team.