Senior Customer Service & Issue Resolution Lead

PowerToFly; Liverpool; On-site; GBP 40,000 - 60,000; Full time

Job summary

A well-known customer service provider in Liverpool is looking for a Senior Customer Service Representative. This role involves taking ownership of customer inquiries, processing orders, and resolving complex issues. The ideal candidate will have over 8 years of experience in customer service and possess excellent communication and organizational skills. The position offers an hourly rate between $23.37 and $31.15, with opportunities to work closely with sales and credit departments to enhance customer experiences.

Qualifications

• 8+ years Customer Service or related experience preferred.
• Able to manage multiple priorities and issues effectively.
• Detailed oriented with good follow-up skills.

Responsibilities

• Process customer orders.
• Answer customer inquiries regarding products and delivery.
• Resolve complex customer issues.

Skills

Excellent communication skills

Strong data entry skills

Organizational skills

Leadership skills

Project management skills

Education

High School Diploma or equivalent

Job description

A well-known customer service provider in Liverpool is looking for a Senior Customer Service Representative. This role involves taking ownership of customer inquiries, processing orders, and resolving complex issues. The ideal candidate will have over 8 years of experience in customer service and possess excellent communication and organizational skills. The position offers an hourly rate between $23.37 and $31.15, with opportunities to work closely with sales and credit departments to enhance customer experiences.