Senior Customer Service Advisor — Remote (Japanese/English)

Sedgwick; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading insurance services company is seeking a Senior Customer Service Advisor who is fluent in English and Japanese. This permanent role involves delivering exceptional customer service, mentoring junior advisors, and resolving complex queries in a dynamic, remote environment. The company offers a competitive salary based on skills and experience, opportunities for growth, and various employee benefits, including a comprehensive training program and flexible working arrangements.

Benefits

Competitive salary based on skills and experience

Holiday allowance of 25 days plus bank holidays

Flexible working from office or home

Private healthcare plan

Life assurance

Employee assistance programme

Qualifications

• Bilingual proficiency in both English and Japanese, both written and oral.
• Strong ability to deliver exceptional customer service and address complex queries.
• Accurate data entry skills and maintaining quality standards.
• Comfortable managing high volumes of calls and emails at once.
• Advanced problem-solving abilities to resolve issues effectively.

Responsibilities

• Deliver outstanding service across calls and emails.
• Mentor junior advisors and share best practices.
• Ensure every interaction reflects the company's brand values.

Skills

Bilingual proficiency in English and Japanese

Customer service expertise

Attention to detail

Multitasking ability

Problem-solving skills

Technical proficiency in Office 365

Previous experience in customer service roles

Educational standard GCSE or equivalent

Interpersonal skills

Team collaboration

Leadership qualities

Education

GCSE level or equivalent

Tools

Office 365

Job description

A leading insurance services company is seeking a Senior Customer Service Advisor who is fluent in English and Japanese. This permanent role involves delivering exceptional customer service, mentoring junior advisors, and resolving complex queries in a dynamic, remote environment. The company offers a competitive salary based on skills and experience, opportunities for growth, and various employee benefits, including a comprehensive training program and flexible working arrangements.