Senior Customer Service Advisor (Hybrid)

Avnet; Preston; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A global technology distributor is seeking a Senior Customer Service Advisor in Preston, England. The ideal candidate will excel at customer interaction, order processing, and issue resolution. Key responsibilities include managing customer inquiries, supporting the sales team, and maintaining accurate records. A proactive attitude and strong communication skills are essential for this role, along with problem-solving abilities. The position offers a competitive salary and flexible hybrid working arrangements.

Benefits

Competitive salary

Pension scheme

Health Cash Plan

25 days holiday (plus bank holidays) with the option to buy additional days

Free onsite parking

Recognition reward programs and staff discounts

Qualifications

• Proactive attitude and strong communication skills (telephone, online, and email).
• Ability to follow instructions and work as part of a team.
• Self-starter with excellent problem-solving skills.

Responsibilities

• Respond to customer inquiries and resolve issues with care and efficiency.
• Manage order tracking, invoicing, returns, and discrepancies.
• Support the sales team with quotes, stock queries, and reporting.
• Maintain accurate records and documentation.
• Identify opportunities to improve processes and customer experience.
• Ensure customer complaints are handled fairly and effectively.

Skills

Basic computer skills

Strong communication skills

Problem-solving skills

Teamwork

Attention to detail

Job description

A global technology distributor is seeking a Senior Customer Service Advisor in Preston, England. The ideal candidate will excel at customer interaction, order processing, and issue resolution. Key responsibilities include managing customer inquiries, supporting the sales team, and maintaining accurate records. A proactive attitude and strong communication skills are essential for this role, along with problem-solving abilities. The position offers a competitive salary and flexible hybrid working arrangements.