Senior Customer Operations Manager

ZipRecruiter; Bristol; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading distribution company is seeking a Senior Customer Operations Manager to empower a team and enhance customer experience. This role requires over 5 years in customer service or product management, including leadership experience. Responsibilities include managing operations, analyzing performance metrics, and building vendor relationships. Attractive benefits include health coverage, bonus programs, and tuition assistance.

Benefits

Complete health insurance coverage

401(k) with employer match

Tuition Assistance Program

On-site fitness center

Qualifications

• 5+ years of experience in Customer Service or Product Management, with 2+ years in a management role.
• Proficient in Order Entry and Purchase Order Systems.
• Willingness to travel to North American branches and vendors.

Responsibilities

• Manage Backorder and Custom / Drop-Ship operations for quality and speed.
• Guide leaders in analyzing department results for improvement opportunities.
• Track and report metrics on gross profit and customer feedback.

Skills

Customer Service Management

Team Leadership

Analytical Skills

Vendor Relationship Management

Education

Bachelor’s degree

Tools

Microsoft Office

Order Entry Systems

Job description

Senior Customer Operations Manager

Kenosha Branch

12355 Uline Way, Kenosha, WI 53144

Fast, friendly, and customer-focused – that’s what makes Uline’s customer service legendary! As a Senior Customer Operations Manager, continue this legacy by empowering our team to minimize order delays and deliver the exceptional experience our customers love.

Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.

Position Responsibilities

• Manage Backorder and Custom / Drop-Ship operations, focusing on quality, speed and accuracy.
• Guide leaders in analyzing department results for trends and improvement opportunities.
• Track and report gross profit, return, vendor performance and customer feedback metrics.
• Work with other Uline teams to enhance customer service processes and identify new product opportunities.
• Build strong vendor relationships to resolve issues quickly and enhance service quality.

Minimum Requirements

• Bachelor’s degree.
• 5+ years of experience in Customer Service or Product Management, including 2+ years in a management role.
• Knowledge of Order Entry, Purchase Order Systems and Microsoft Office.
• Travel to Uline’s North American branches and to vendors.

Benefits

• Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
• Multiple bonus programs.
• Paid holidays and generous paid time off.
• Tuition Assistance Program that covers professional continuing education.

Employee Perks

• Café featuring affordable daily meal options from local restaurants.
• On-site fitness center and beautifully maintained walking paths.
• Best-in-class, clean, modern facilities.

About Uline

Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 14 locations.

Uline is adrug-free workplace. All positions are on-site.

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