Senior Customer Operations Leader — Drive Transformation

Royal Mail Group; Banbury; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading postal service provider in the UK is seeking a Lead Customer Operations Manager in Banbury. The role involves leading a team, ensuring delivery efficiency, and driving performance improvement. The ideal candidate is customer-focused and results-driven, with strong leadership qualities. Offering a salary starting from £45,888, flexible working, and generous benefits, this position is pivotal in transforming the company for the future.

Benefits

Generous holiday allowance

Flexible working

Pension scheme

Health and wellbeing support

Corporate discounts

Qualifications

• Flexibility and ability to excel under pressure.
• Experience in coaching and motivating a team.
• Ability to empathize and collaborate.

Responsibilities

• Lead and develop Customer Operations Managers to achieve targets.
• Ensure smooth running of deliveries and manage performance.
• Promote a positive work environment and drive performance improvement.

Skills

Customer focused

Team player

Results driven

Inspiring leader

Job description

A leading postal service provider in the UK is seeking a Lead Customer Operations Manager in Banbury. The role involves leading a team, ensuring delivery efficiency, and driving performance improvement. The ideal candidate is customer-focused and results-driven, with strong leadership qualities. Offering a salary starting from £45,888, flexible working, and generous benefits, this position is pivotal in transforming the company for the future.