Senior Customer Analytics & Insights Analyst

Selfridges; Greater London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading retail company in Greater London is looking for a Senior Customer Data Analyst to join their Customer Analytics team. In this role, you will analyze customer behavior, create insightful reports in Power BI, and collaborate with various departments to enhance the customer experience. Ideal candidates will have strong SQL skills and experience in customer analytics, along with a passion for understanding customer needs and driving improvements in engagement. This position offers opportunities for continuous learning and innovation.

Qualifications

• Strong SQL skills required, Python experience is a plus.
• Proficiency in Power BI and best practices for visualisation needed.
• Experience with customer analytics, ideally in a B2C environment.

Responsibilities

• Monitor and analyze customer behavior to improve experience.
• Build dashboards and reports in Power BI for actionable insights.
• Collaborate with teams to integrate data insights into decision-making.

Skills

Strong SQL skills

Proficiency with data visualisation tools

Experience in customer analytics

Ability to communicate insights clearly

Excellent time-management skills

Genuine passion for understanding customer behaviour

Tools

Power BI

SQL

Python

Job description

A leading retail company in Greater London is looking for a Senior Customer Data Analyst to join their Customer Analytics team. In this role, you will analyze customer behavior, create insightful reports in Power BI, and collaborate with various departments to enhance the customer experience. Ideal candidates will have strong SQL skills and experience in customer analytics, along with a passion for understanding customer needs and driving improvements in engagement. This position offers opportunities for continuous learning and innovation.