Senior CSM - Europe: Growth & Retention

Marq Vision Inc.; City Of London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading brand control company in the UK is seeking a Senior Customer Success Manager to manage customer relationships and ensure growth. The ideal candidate will have over 3 years of experience in a SaaS environment, strong bilingual communication skills, and a proactive attitude. This role involves collaborating with various teams to drive customer success and mitigate churn risks, offering a dynamic and engaging work environment.

Qualifications

• 3+ years of experience in Customer Success and/or Account Management within SaaS.
• Proven experience in managing customer renewals and expansions.
• Ability to explain complex concepts clearly.

Responsibilities

• Build relationships with customers and identify business needs.
• Act as the main point of contact throughout the customer lifecycle.
• Collaborate with various teams to strategize account growth.
• Proactively engage accounts to mitigate churn risks.

Skills

Customer Success Management

Account Management

Fluency in French

Fluency in English

Excellent communication skills

Positive self-starter attitude

Job description

A leading brand control company in the UK is seeking a Senior Customer Success Manager to manage customer relationships and ensure growth. The ideal candidate will have over 3 years of experience in a SaaS environment, strong bilingual communication skills, and a proactive attitude. This role involves collaborating with various teams to drive customer success and mitigate churn risks, offering a dynamic and engaging work environment.