Senior Credit & Collections Advisor

Radius Limited; Crewe; On-site; GBP 25,000 - 35,000; Full time

Job summary

A growing financial services provider in Crewe seeks a Senior Collections Advisor to manage customer accounts and support the collections team. The ideal candidate will have at least 1 year of experience in a related field and strong communication skills. You will be responsible for negotiating payment arrangements and maintaining detailed communication records. This role offers competitive compensation with bonus potential and a commitment to inclusivity.

Benefits

Competitive compensation

Bonus potential

Core benefits

Qualifications

• Minimum of 1 year of experience in collections, sales, or customer service.
• Ability to handle challenging conversations tactfully and professionally.
• Basic knowledge of collections processes and relevant regulatory requirements.

Responsibilities

• Manage a portfolio of customer accounts and respond to inquiries.
• Negotiate payment arrangements balances customer needs with company objectives.
• Maintain detailed records of all communications and actions taken.

Skills

Strong communication skills

Interpersonal skills

Organizational skills

Problem-solving skills

Time management

Tools

Collections software

Data entry systems

Job description

Job Description

The Senior Collections Advisor will report to the Credit / Collections Manager and play a key role in supporting our collections team by managing customer accounts and facilitating the timely recovery of outstanding debts. This position requires a customer-focused professional with excellent communication skills, who can handle customer queries with empathy while working towards company objectives.

The ideal candidate will have experience in collections or customer service, a strong problem‑solving approach, and a passion for delivering high-quality service.

Your responsibilities day to day will be :

• Manage a portfolio of customer accounts, making outbound calls and responding to inbound inquiries to collect on outstanding balances.
• Negotiate payment arrangements and schedules that balance customer needs with company objectives.
• Handle customer queries professionally, providing accurate information and guidance regarding account status and payment options.
• Maintain detailed records of all communications and actions taken on customer accounts.
• Escalate complex cases or at-risk accounts to the Senior Collections Advisor or Collections Supervisor / Manager as needed.
• Ensure compliance with company policies and regulatory requirements during all collections activities.
• Identify opportunities to improve customer satisfaction while maximizing collections performance.
• Support the team by participating in training sessions and sharing best practices.
• Meet individual and team performance targets, contributing to the overall success of the collections team.

Qualifications

Minimum of 1 year of experience in collections, sales, customer service, or a related field.

• Strong communication and interpersonal skills, with the ability to handle challenging conversations tactfully and professionally.
• Good organizational and time management skills, with attention to detail.
• Basic knowledge of collections processes, and relevant regulatory requirements is a plus.
• Ability to work with collections software and data entry systems.

Additional Information

• A friendly culture that mirrors our proposition to our customers.
• A fast‑growing organisation that defines itself as being agile and innovative
• A drive for continuous improvement, which you will be empowered to get behind from day one.
• A commitment to building a working environment that values inclusivity, innovation, agility, and drive.

And of course, you will be compensated competitively along with bonus potential and a good range of core benefits,

Still Curious?

If you feel we are a good match for each other, you can apply online now!

If you’d like to understand more about the role or life at Radius before applying, then please contact our talent team via [e-mail] .

Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.

We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you.

We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.

Note to recruitment agencies :

We do not accept speculative recruitment agency CVs or profiles. Any unsolicited CV received by Radius will be treated as a gift and not eligible for an agency fee.

PSL agencies should only send CVs via our Applicant Tracking System, when approved to do so by the Radius Talent Team.