Senior Content Designer

hackajob; Bristol; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading technology firm in Bristol is seeking a Senior Content Designer to create high-quality, user-centred content for public sector projects. The successful candidate will work independently, mentoring junior designers and ensuring compliance with government service standards. This role is pivotal in fostering a healthy design culture. Knowledge of accessibility practices and previous experience in similar roles are essential.

Qualifications

• Experience in designing user-centred content for complex services.
• Knowledge of government service standards.
• Ability to mentor and guide junior content designers.

Responsibilities

• Assure content quality within the service team.
• Audit services for accessibility issues.
• Build relationships with clients and understand their needs.

Skills

User-centred content design

Accessibility knowledge

Content management

Team leadership

Client relationship building

Job description

hackajob is collaborating with Made Tech to connect them with exceptional tech professionals for this role.

Senior Content Designer

Made Tech wants to positively impact the future of the country by using technology to improve society. We believe being design-led can create positive outcomes in the public sector, through critical services enabled by technology. We are building a community of designers and researchers to support the public sector's growing demand for a design-led approach to digital transformation service delivery.

A Senior Content Designer is an experienced practitioner who works on a complex or large-scale service, with minimal support. They work autonomously, influencing and mentoring others to design user-centred content to a high standard.

They work on a multidisciplinary delivery team to design content that’s informed by their experience, best practice and evidence, and meets the client’s objectives as well as user needs.

They are visible contributors to a healthy user-centred design (UCD) community and culture at Made Tech. They report to a Lead Content Designer.

Key Responsibilities

• As a Senior Content Designer, you will assure the quality of content delivery within your service team and contribute to Made Tech’s content design standards
• Be accountable for the production of high quality, user-centred content
• Help delivery teams get a shared understanding of problems to solve and ideas to test
• Have good knowledge of how to make services accessible to everyone
• Audit services to identify accessibility issues with content
• Have thorough knowledge of the government Service Standard and how to meet it through content design best practice
• Demonstrate good habits for sharing and improving content
• Demonstrate experience in creating, iterating, managing and overseeing content across multiple channels
• Encourage teams to review and evaluate the effectiveness of processes and systems, and support them to iterate for improvements
• Build relationships with clients, earning their trust and understanding their needs
• Identify opportunities for new work
• Manage less experienced content designers
• Support the hiring and onboarding of content designers
• Contribute to a safe, supportive, healthy community of practice
• Represent content design publicly and internally

Skills, Knowledge and Expertise

If successful, you will be required to undertake an SC clearance