Senior Content Design Manager

Merlin Entertainments Group; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading entertainment company in London seeks a Senior Content Design Manager to oversee creative development and design direction across various platforms. This role requires 7+ years of experience in managing content design and a relevant Bachelor's degree. The ideal candidate will ensure that all content reflects brand authenticity and creative excellence while managing multiple projects and teams. Join us for a competitive salary and excellent benefits including annual passes and bonuses.

Benefits

Competitive annual salary

33 days of holiday

'Enjoy the Ride' Merlin Annual Passes

Merlin Magic Pass

Company bonus

Private pension scheme

40% discount online off LEGO

25% discount in on-site shops

Ongoing training and development opportunities

Qualifications

• 7+ years' experience managing creative content design.
• Proven track record delivering concept-to-delivery design.
• Experience managing multiple projects across teams and geographies.

Responsibilities

• Lead creative development and design direction of content.
• Manage internal designers and external partners for high-impact content.
• Ensure all design outputs are on-brand and delivered to a high standard.

Skills

Creative content design

Project management

Budget management

Communication

Innovative thinking

Education

Bachelor's degree in Design, Creative Arts, Media Production, Marketing, or Communications

Job description

What you'll bring to the team

Senior Content Design Manager

Location: London, Arbor

Hours: 37.5 hours per week

Contract Type: Permanent, salaried

The Senior Content Design Manager leads the creative development, design direction, and visual execution of world-class content across Merlin Entertainments' global portfolio. This role manages all content design in the business (outside of ATL Communications), ensuring every asset, attraction, and guest-facing environment reflects brand authenticity, creative excellence, and operational feasibility.

You will lead a network of internal designers, external agencies, production partners, and IP stakeholders to deliver high-impact content that elevates the guest experience and supports strategic business goals. Your work will cover Marketing content—including Brand, Social Media, CRM, SEO, E-commerce (web/app), and PR—as well as design needs from Attraction Operations and Corporate/Internal Communications teams.

This role ensures all design outputs are on-brand and delivered to a consistently high standard. You will work closely with the Senior Content Operations Manager, who focuses on content operations and delivery, with both roles reporting into the VP Global Content.

Qualifications & Experience

• 7+ years' experience managing creative content design, development, and direction, ideally in entertainment, theme parks, or media.
• Bachelor's degree in Design, Creative Arts, Media Production, Marketing, Communications, or related field.
• Proven track record delivering concept-to-delivery design in branded and/or IP-driven environments.
• Experience managing multiple projects, teams, agencies, and production partners across geographies.
• Skilled in budget management, cost planning, and project timelines.
• Passionate, innovative, and globally minded, with the ability to balance high-volume and strategic content while delivering excellence.

Benefits

• A competitive annual salary
• 33 days holiday (includes bank holidays)
• 'Enjoy the Ride' Merlin Annual Passes - 6 in total per year, 1 for you, plus 5 to gift to loved ones!
• Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world rising to 40 after a year's service
• Company bonus
• Private pension scheme
• 40% discount online off LEGO
• 25% discount in our on-site retail shops and restaurants
• Ongoing training and development opportunities
• Plus, many more...

Pay Range

Competitive