Senior Client Solutions Associate - German Speaker (London)

Gerson Lehrman Group, Inc.; City Of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading global insight network is seeking an Associate fluent in Swedish, Norwegian, or Danish. This role involves engaging with clients, managing projects, and collaborating within a team. Ideal candidates are recent graduates with strong communication and critical thinking skills. This position offers the opportunity for rapid skill development in a dynamic environment.

Qualifications

• 0-3 years of work experience in client-facing, sales, or account management roles.
• Ability to work independently and collaboratively in a fast-paced environment.
• Receptive to coaching and feedback.

Responsibilities

• Engaging daily with clients to build relationships and deliver tailored support.
• Owning client projects from start to finish.
• Collaborating with colleagues to maximize commercial outcomes.

Skills

Fluency in English

Fluency in Swedish, Norwegian, or Danish

Communication skills

Critical thinking skills

Interpersonal skills

Problem-solving skills

Education

Bachelor's degree or higher

Job description

Overview

Associate, Service - Global PSF - Swedish, Norwegian or Danish Speaker. GLG is seeking Swedish, Norwegian or Danish speaking Associates who are excited to learn and excel at best-in-class client service in a strong performance-driven, merit-based, and team-oriented environment. Associates are the engine driving GLG's Insight Network - the world's largest and most varied source of first-hand expertise. The Associate role involves fast-paced communication, working directly as thought partners with leading professionals to connect them to the insight they need to get ahead. Associates should have a natural curiosity, strong critical thinking skills, and a competitive spirit to win for clients. You will go through our onboarding and training programs to grow and hone the skills needed to succeed, including having agency over project delivery, client relationship-building, and expert engagement. In just a few months, you will be owning the project lifecycle, speaking frequently with leading clients and experts, all while receiving continued coaching and mentoring to help you develop top-tier project management and communication skills.

Responsibilities

• Engaging daily with clients to build relationships, deliver tailored support, and deploy custom solutions that enable our clients to win
• Owning client projects from start to finish - scoping a project, searching for and/or recruiting the right expert(s), and delivering high-quality outcomes to both our clients and our experts
• Collaborating with colleagues, your manager, and internal stakeholders to bring GLG's full product suite to the table so that we can maximize commercial outcomes, grow revenue, and ensure retention of existing accounts

You will have the opportunity to

• Excel in a fast-paced, demanding, and highly collaborative environment with colleagues around the world
• Develop and refine strong, transferable business skills, including client service, communication, negotiation, critical thinking, and project management
• Cultivate account management and commercial skills through direct client relationship building and responsive service
• Become a people manager and lead future Associates once you outperform as an individual contributor

An ideal candidate will have the following

• Bachelor's degree or higher (required)
• 0-3 years of work experience in client-facing, sales, or account management roles
• Demonstrated critical thinking and creative problem-solving skills
• Fluency in English and Swedish, Norwegian or Danish; additional European languages are a bonus
• Excellent communication and interpersonal skills, including comfort with phone-based outreach
• Ability to work independently and collaboratively, in an ever-changing and fast-paced environment
• Receptive to close coaching and feedback
• Ability to multitask and prioritize effectively, with attention to detail
• Hustle and tenacity that drives you to go above and beyond to delight clients
• Appreciation for data and understanding the numbers
• Willingness to work flexible and extended hours (including evenings and some holidays) based on client needs and expectations

About GLG / Gerson Lehrman Group

GLG is the world's insight network. Our clients rely on GLG's global team to connect with powerful insight across fields from our network of approximately 1 million experts (and the hundreds of new experts we recruit every day).

We serve thousands of the world's best businesses, from Fortune 500 corporations to leading technology companies to professional services firms and financial institutions. We connect our clients to the world's largest and most varied source of first-hand expertise, including executives, scientists, academics, former public-sector leaders, and the foremost subject matter specialists.

GLG's industry-leading compliance framework allows clients to learn in a structured, auditable, and transparent way, consistent with their own internal compliance obligations and the highest professional ethical standards. Our compliance standards are a major competitive differentiator and key component of the company's culture.

Gerson Lehrman Group, Inc. ("GLG") is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, race, religion, color, marital status, disability, gender, national origin, sexual orientation, veteran status, or any classification protected by federal, state, or local law.