Senior Client Relationship Manager

QA Ltd; Slough; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading tech training company in Slough/Burnham is seeking a Business Development Manager to enhance client relationships and drive revenue growth. The successful candidate will have a proven sales track record, excellent stakeholder engagement skills, and proficiency in CRM systems. This full-time position offers a hybrid work environment and a competitive salary package, including commission opportunities. Join a dynamic and diverse team focused on fostering personal growth and professional development.

Benefits

Competitive salary

Uncapped commission

Employee discounts

Pension and insurance benefits

Training opportunities

Qualifications

• Proven track record of achieving sales targets across a diverse product range.
• Strong B2B sales experience required.
• Background in selling services and solutions.
• Proficiency in IT systems, including CRM platforms.

Responsibilities

• Manage and strengthen relationships with key stakeholders.
• Identify and engage new stakeholders within existing accounts.
• Lead meetings to understand client needs and deliver solutions.
• Drive strategic discussions and produce high-quality documentation.
• Analyse market data to prioritise pipeline and maximise performance.
• Maintain accurate records in the CRM system.
• Develop robust account plans to diversify engagement.
• Deliver exceptional service and conduct regular reviews.
• Build deep knowledge of the product portfolio.
• Create innovative solutions to meet client needs.

Skills

Sales target achievement

B2B sales experience

Client relationship management

Data analysis and market knowledge

Tools

CRM platforms

Microsoft Office

Job description

About The Role

Business Development Manager – Slough/Burnham

• Location: Slough/Burnham, Hybrid – 3 days in the office, 2 days remote
• Contract: Full-time, 37.5 hours per week
• Package: Competitive base salary + uncapped commission + incentive-based rewards

Are you a natural deal‑maker? A relationship builder? Someone who loves turning opportunities into revenue and smashing targets along the way?

If so, this is the role where you can genuinely make an impact.

As a Business Development Manager, you will lead engagements with established customers to grow revenue streams and achieve set targets. You’ll act as a positive role model within the team, consistently delivering excellence in client relationships and commercial performance.

Key Responsibilities

• Account Growth: Manage and strengthen relationships with key stakeholders to increase QA’s share of wallet.
• Prospecting: Identify and engage new stakeholders within existing accounts to expand product footprint and revenue.
• Client Engagement: Lead meetings to understand client needs and deliver tailored, impactful solutions.
• Commercial Leadership: Drive strategic discussions, prepare quotes and proposals, and produce high-quality documentation for client approval.
• Data-Driven Sales: Analyse market data and sales information to prioritise your pipeline and maximise financial performance.
• CRM Utilisation: Maintain accurate records and build client intelligence within the CRM system.
• Account Planning: Develop robust, progressive account plans aimed at diversifying engagement and revenue streams.
• Customer Service: Deliver exceptional service, conduct regular reviews, and implement improvements to enhance satisfaction.
• Product Expertise: Build deep knowledge of the product portfolio to ensure accurate market positioning.
• Solution Design: Create innovative, high-level solutions to meet client needs, occasionally leading bid teams with Subject Matter Experts.

Experience Required

• Proven track record of achieving sales targets across a diverse product range.
• Strong B2B sales experience.
• Background in selling services and solutions.
• Proficiency in IT systems, including CRM platforms.

About Us

• How we’ll help with finance matters
• 27 days holiday
• Competitive salary
• In addition to pension, group income protection and life assurance, QA are offering you an annual pay review, access to our employee discounts benefit hub with hundreds of deals and savings on goods and experiences, season ticket loan, tech scheme and an employee referral scheme.

Personal Growth

• Learning and opportunity is at the core of what we do – and that applies to you too!
• You’ll have the unique opportunity to develop your skills on our QA authored courses in the latest tech (you’ll get 3 training days/year to do this). You can also delve deep into our world-class digital learning content on a variety of tech and business topics. Or perhaps you’d like to enrol on a Degree or Masters programme to enhance your skillset or learn new things.

Our People

• We are an equal opportunity employer, focused on promoting a welcoming and inclusive environment. We embrace diversity, welcome applications from all candidates and aim to support the career growth of everyone. This means no matter what your gender, age, ethnicity, beliefs, or sexual preference, or if you are disabled or a carer, we welcome you and the alternative perspectives you bring to our diverse family. We’re proud of the progress we’ve achieved over the last few years to build an inclusive culture and celebrate our diversity – our rankings on The Inclusive Top 50 UK Employers List are a testament to this.

• We are proud to be a Disability Confident employer. All applicants with a disability who fulfil the role criteria will be progressed to the next stage of the process. Please let us know what reasonable adjustment, if any, you require.

A Little About QA

• At QA, we believe the future belongs to organisations that are able to learn, master and apply new skills at pace and scale. As the largest tech training company in the UK and the fastest-growing in the US, we partner with 96% of the FTSE and most of the Fortune 500. We have served over 4,000 customers and 1+ million learners since 1985.

• We believe skills alone aren’t enough, but need to be applied back to the business in order to effect change. We do this through tailored learning programmes that connect learning across an organisation’s siloes, create continuity for learners, and feature collaborative, cohort-based modalities to apply skills at pace and at scale. Our unique end-to-end learning solution draws from deep expertise across apprenticeships and instructor-led training, and self‑paced learning. QA is headquartered in London and New York. Learn more at QA.com

• If this is what you’re looking for, here are the next steps:

• Hit the apply button and register on our QA website to fill out our quick and easy application form.

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