Senior Claims Proposition Manager

Allianz; Birmingham; Hybrid; GBP 55,000; Full time

Job summary

A major insurance company based in Birmingham is seeking a strategic role in relationship management to oversee key broker schemes, enhance the claims proposition, and improve customer experience. You will act as a primary liaison, ensuring alignment across business areas and engaging with internal teams and clients. The role offers a salary of approximately £55,000 annually, with opportunities for hybrid working and various employee benefits.

Benefits

Flexible buy/sell holiday options

Annual performance related bonus

Contributory pension scheme

Discounts on insurance products

Volunteering days

Qualifications

• Proven track record in relationship management and/or leadership roles.
• Proven ability to plan, prioritise, and manage a varied workload.
• Excellent written and verbal communication skills.

Responsibilities

• Implement and manage key broker schemes and partnerships.
• Act as primary liaison for all classes of business.
• Promote service initiatives and manage broker and customer experience.

Skills

Relationship management

Leadership

Decision making

Process improvement

Team collaboration

Communication

Commercial awareness

Technical awareness

Microsoft Excel

Microsoft PowerPoint

Education

Progressing towards CII qualification

Job description

Role Description

In this strategic role, you will be responsible for implementation, managing and developing relationships with key Allianz Personal brokers schemes, arrangements, and partnerships, focusing on our Claims Proposition and enhancing the customer journey. You will have alignment to the Allianz Personal distribution and trading areas as well as a designated set of brokers, and partnerships, though flexibility is required for specialist or customer-driven work outside these areas.

You will act as the primary liaison for all classes of business, representing the Claims Division both internally and externally at a senior level. A core part of your role will involve implementation, onboarding, stakeholder engagement, promoting service initiatives, managing expectations, and driving continuous improvements in broker and customer experience.

Our team works collaboratively across business areas, with Claims Proposition Managers playing a critical role in pre-quote engagement, acquisition, and implementation stages. You'll also contribute to the development of central materials and the evolution of our claims offering to meet changing customer needs.

This is a hybrid role that can be based out any of the Allianz UK offices. The expectation is for you to be in an office at least once a week and be able to travel to customer and Allianz sites as needed.

Salary Information

Pay: Circa £55,000 per year. Pay is based on relevant experience, skills for the role, and location. Salary is only one part of our total reward package.

About You

• Creating implementation and onboarding plans for new schemes, arrangements, and partnerships ensuring clear communication, designated contact points, and internal readiness.
• Ensuring all arrangements have successfully met Allianz's governance and compliance standards.
• Creating and maintaining a comprehensive suite of proposition materials to support consistent and effective presentation of the claims offering.
• Promoting the Claims Proposition and its services by engaging with internal teams, brokers, and clients through training, forums, and trading meetings.
• Liaising with Claims Operations and Handling Centres to align customer expectations with service capabilities and operational delivery.
• Presenting tailored claims propositions during the pre-quote phase, including negotiating bespoke service elements, managing approval and sign off processes.
• Reviewing ongoing customer performance to identify service improvements and overall continuous improvement.
• Utilise data to inform decision-making.
• Representing claims at senior level to ensure all operational and technical stakeholders are aware of pipeline activity and implementation dates.

Essential Skills

• Proven track record in relationship management and/or leadership roles.
• Proven ability to plan, prioritise, and manage a varied workload, balancing short- and long-term objectives in line with business and customer needs.
• Proven ability to make confident, well-informed decisions, supported by thorough research, commercial impact awareness, and a clear understanding of broader business priorities.
• Demonstrated ability to improve processes, strengthen customer relationships, and adapt to market changes through practical and innovative problem-solving.
• Proven track record of effective team collaboration, including supporting and coaching others to achieve shared goals in a high-performance environment.
• Resilience and personal accountability, with a proactive mindset, and consistent focus on delivering high-quality outcomes.
• Excellent written and verbal communication skills, including the ability to influence stakeholders and manage challenging conversations effectively.
• Good commercial and technical awareness of claims operations, customer expectations, and evolving market dynamics.
• Proficiency with the Microsoft suite, with expertise in Excel and PowerPoint.

Desirable Skills

• Progressing towards a CII qualification.

What We Will Offer You

• Flexible buy/sell holiday options.
• Hybrid working.
• Annual performance related bonus.
• Contributory pension scheme.
• Development days.
• A discount up to 50% on a range of insurance products including car, home and pet.
• Retail discounts.
• Volunteering days.

Our Ways of Working

Do you need flexibility with the hours you work? Let us know as part of your application and if it's right for our customers, our business and for you, then we'll do everything we can to make it happen. Here at Allianz, we are signatories of the ABIs flexible working charter. We believe in supporting hybrid work patterns, which balance the needs of our customers, with your personal circumstances and our business requirements. Our aim with this is to help innovation, creativity, and you to thrive - Your work life balance is important to us.

Diversity & Inclusion

At Allianz, we prioritize diversity and inclusion, demonstrated by our numerous accreditations: EDGE certified for gender inclusion, Women in Finance Charter members, Disability Confident employer, Stonewall Diversity Champion, Business in the Community's Race at Work Charter signatories, and Armed Forces Covenant gold standard employer.

We embrace neurodiversity and welcome applications from neurodivergent and disabled candidates, offering tailored adjustments to ensure your success.

We encourage our employees to advocate for their needs, whether it's assistive technology, ergonomic equipment, mentoring, coaching, or flexible work arrangements.

Accessible Application for All

As part of the Disability Confident Scheme, we support candidates with disabilities or long-term health conditions through the Offer an Interview Scheme, for those meeting the essential skills for the role.

Contact our Resourcing team to opt into this scheme or for assistance with your application, including larger text, hard copies, or spoken applications.

[e-mail]

For any inquiries or to submit your application, please contact: Georgie Hill

Closing date: 12/01/2026

We reserve the right to close the advert early if we reach enough applications.

Join us - Let's Care for Tomorrow.

87765 | Customer Services & Claims | Professional | Non-Executive | Allianz UK | Full-Time | Permanent