Senior Claims Handler, Liability

Apollo; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A specialized independent insurer in Greater London is seeking a Senior Claims Handler to manage complex claims within their US Casualty portfolio. The ideal candidate should have extensive experience in handling liability and casualty claims within the Lloyd's market, excellent analytical skills, and the ability to communicate effectively with various stakeholders. This position provides a competitive salary, discretionary bonus, and comprehensive benefits package, including 31 days of annual leave and private medical insurance.

Benefits

Comprehensive benefits package

Discretionary bonus

Private medical insurance

31 days of annual leave

Qualifications

• Extensive experience in liability and casualty claims, ideally in the US General Liability.
• Strong analytical and decision-making skills in a collaborative environment.
• Ability to influence and communicate effectively across different stakeholders.

Responsibilities

• Manage complex claims across Apollo’s US Casualty portfolio.
• Provide insights to underwriting teams on claims trends and coverage.
• Maintain documentation throughout the claims lifecycle.

Skills

Liability claims handling

Casualty claims expertise

Stakeholder management

Analytical skills

Tools

ECF

London Market claims processes

Job description

Who we are

Apollo is a specialised independent (re)insurer, established in 2009, to deliver top‑tier products and services to clients, brokers and capital partners at Lloyd’s. The name "Apollo" was inspired by the achievements of one of its founding investors, Neil Armstrong, the first person to walk on the moon in 1969. Together with Jim Hays, Neil identified an opportunity to create a unique service provider within Lloyd’s.

Since its inception, Apollo has significantly broadened its portfolio of insurance solutions, including Apollo 1969’s traditional and specialty lines, ibott 1971’s innovative sharing‑economy products, and managing agency services at Lloyd’s through our Platform Partner Syndicates. Today, Apollo continues to grow with a team of 300 professionals dedicated to fulfilling the company’s mission of enabling a resilient and sustainable world.

“We attract and retain a diverse range of talent by fostering an inclusive, equitable team environment where individuals from all backgrounds have opportunities to grow, succeed and contribute. We empower our teams to achieve excellence and drive forward‑thinking solutions, aiming to enable a resilient and sustainable world.” – David Ibeson, Group CEO

Your Role

As a Senior Claims Handler within Apollo’s Liability team, you will take ownership of complex and high‑value claims across the US Casualty portfolio, working within defined authority levels and supporting the Liability Claims Manager. You will play a key role in claims handling, reporting and stakeholder engagement, ensuring effective outcomes that align with Apollo’s values and conduct principles.

What you’ll do

• Manage liability and casualty claims across Apollo’s syndicates, predominantly from the US Casualty book.
• Handle claims efficiently within defined authority, ensuring accuracy, transparency and compliance with all regulatory requirements.
• Provide claims insight and feedback to underwriting teams on coverage, wordings and developing claim trends.
• Collaborate with the Liability Claims Manager on large loss processes, reserving and management reporting.
• Maintain high‑quality documentation and reporting throughout the claims lifecycle.
• Build trusted relationships with brokers, adjusters and legal partners, ensuring clear communication and exceptional service delivery.
• Support the implementation of Apollo’s conduct standards and commitment to fair customer outcomes.

What we are looking for

• Extensive experience handling liability and casualty claims within the Lloyd’s or London Market, ideally with exposure to US General Liability.
• Strong technical expertise and confidence in managing complex claims within a collaborative, high‑performing team.
• Excellent working knowledge of ECF and London Market claims processes.
• Sound analytical and decision‑making capability, balancing commercial awareness with regulatory expectations.
• Highly organised, detail‑focused and proactive approach to workload management.
• Strong stakeholder management and communication skills, with the ability to influence effectively across internal and external partners.

What you will get in return

Our compensation package is designed to attract top talent. In addition to a fair and attractive salary, this role offers a discretionary bonus and a comprehensive range of benefits, including 31 days of annual leave, a non‑contributory pension and private medical insurance.

Our Commitment to Inclusion

Apollo is a growing and diverse team of empowered and passionate experts who focus on bringing innovation, data‑driven decision making and collaboration to every relationship and every risk. To meet the needs of a demanding global insurance market, we need a diverse workforce that truly understands the international communities we serve. That is why we are focused on developing diverse talent at every level; inclusion and diversity means more to us than just chasing a target and we are committed to supporting and celebrating difference. Our people are at the heart of our business which is why we value the diversity of thought and talent of every member of our team.

Hybrid & Flexible Working

At Apollo, hybrid and flexible working is fully embraced and we do not see the benefit of presenteeism. We understand that no two colleagues are alike, and as such we support the ability to remain agile and achieve a home and work balance to best suit business and personal commitments.

Supporting your application

Apollo are committed to ensuring an inclusive and supportive recruitment experience for everyone. Our process includes both virtual (Microsoft Teams) and in‑person interviews. If there’s anything we can do to make your experience more comfortable or accessible, please let us know.

Thank you!