Senior Business Travel Consultant (Preston)

Carlson Wagonlit Travel (Hauptsitz Deutschland) / CWT Beheermaatschappij B.V. Deutschland; Preston; On-site; GBP 30,000 - 40,000; Full time

Job summary

A global travel management company is seeking a Senior Business Travel Consultant based in Preston. This role focuses on providing exceptional service to clients, creating international travel arrangements, and enhancing the company’s brand. The ideal candidate will have experience in the travel industry, strong communication skills, and the ability to manage multi-cultural clients. If you are driven by results and passionate about travel, we want to hear from you.

Qualifications

• Experience in the travel industry in a similar position or in a customer service center.
• Proven ability to create international travel arrangements including air, hotel, and ground transportation.
• Excellent written and verbal communication skills in English.

Responsibilities

• Delight the traveler/travel arranger.
• Solve problems in a timely manner for all types of customers.
• Build and maintain trust and credibility with travelers.

Skills

Customer focused

Excellent communication skills

Results-driven

Adaptable and motivated to learn

Proficiency in technology

Influence and diplomacy

Job description

Job Description - Senior Business Travel Consultant (Preston) (1800013T)

Join our team as a Senior Business Travel Consultant and help us provide excellent service and support to our clients. In this role, you will embody the mission of our Travel Consultants around the globe as you strive to “Deliver the Perfect Trip”. You will be specifically responsible for delighting the traveller/travel arranger, building commercial value, and strengthening the CWT brand in a way that balances the requirements of all stakeholders and positions our workforce as a key differentiator for our business. If you are interested in growing a career within the travel industry and fit the requirements outlined below – we want to speak with you!

• You delight the traveler/travel arranger
• Listen and lead the conversation to solve problems in a timely manner with all types of customers in all circumstances.
• Connect with the caller to build trust and credibility even if the person is unknown.
• Be a trusted advisor by offering informed and insightful recommendations which provide the very best traveler experience in each situation.
• You build CWT’s commercial value
• Sell products that are of commercial value to CWT and contribute to CWT’s profitability.
• Remain current on value we provide to each customer.
• Adapt and change as requirements of the business change.
• You strengthen the CWT brand
• Represent the CWT brand in how you work on a day-to-day basis.
• Embrace new technology and ways of working that promote flexibility to adjust quickly to shifting needs of the business.
• Build loyalty to CWT by ensuring consistency of service delivery around the globe in a way that compliments the unique travel policy of each client with interaction to make each traveler/travel arranger feel special.

Qualifications

Experience in the travel industry in a similar position or in a customer service center

Proven ability to create international travel arrangements including air, hotel and ground transportation (at least 80% of transactions will be multi-segment, multi-destination international itineraries)

Understanding and expertise in international travel requirements, i.e. visas, passports and immunization requirements

Excellent communication skills and follow through required to advise clients of those requirements

Ability to handle multi-cultural sometimes multi-lingual clientele

English fluent: written and verbal

Superior written and verbal communication skills (in person and on phone)

Customer focused and service oriented

Results-driven

Adaptable and motivated to learn

Influence and diplomacy

Proficiency in technology to research options and to complete process requirements

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