Senior Business Analyst

BT Group; United Kingdom; On-site; GBP 55,000 - 75,000; Full time

Job summary

A leading telecommunications company in the UK is seeking a Senior Business Analyst to engage stakeholders and translate their needs into actionable requirements. You will focus on Mobile Technology and improvements for EE Network, ensuring solutions are cost-effective and improve customer experience. The ideal candidate has expertise in both Agile and Waterfall methodologies and strong analytical skills. This role offers a comprehensive benefits package including a 10% bonus, BT Pension scheme, and flexible work options.

Benefits

10% on target bonus

BT Pension scheme

25 days annual leave

24/7 private virtual GP appointments

World-class training and development opportunities

Qualifications

• Good commercial awareness.
• Good organisational awareness.
• Knowledge of Agile and Waterfall project delivery processes.

Responsibilities

• Support Mobile Networks projects and design communities.
• Elicit, analyse, and document requirements.
• Ensure solutions fit company strategy and user experience.

Skills

Experience with Agile and Waterfall methodologies

Strong analytical skills

Relationship building

Requirements analysis

Excellent communication

Education

BCS or IIBA qualification or equivalent experience

Tools

MS Office (Excel, Teams, Powerpoint, etc.)

Jira

Confluence

Job description

Overview

Recruiter: Luke Byrne

Career Grade: D

Internal Closing Date: 24/9/25

Why this job matters

To succeed, BT must deliver innovative products and services faster than competitors while offering great value to customers. As a Senior Business Analyst, your role is pivotal in engaging stakeholders, understanding their needs, and translating them into clear, actionable requirements.

You will lead scoping, requirements gathering, planning, gap analysis, and functionality enhancements for Mobile Networks projects that support our business strategy. Focusing on Mobile Technology and EE Network improvements, you\'ll collaborate with stakeholders to validate functional and non-functional requirements, create use cases/user stories, and document processes.

Working closely with Solution Architects and testing teams, you\'ll ensure proposed solutions are fit for purpose and deliver successful outcomes. With BT\'s Mobile business recognised as the UK's No. 1 Network by RootMetrics for 12 consecutive years, you\'ll contribute to cutting-edge innovation that enhances communication and customer experience across consumer and business segments.

What you\'ll be doing

• Support the Mobile Networks and design communities in understanding business needs and opportunities, assessing options and potential benefits.
• Identify stakeholders and their business needs. Work with them to understand problems, define scope, identify process impacts, explore options and assess feasibility.
• Elicit, analyse, challenge, prioritise and document requirements to enable development of the end to end business solution.
• Work in partnership with colleagues and stakeholders to ensure that solutions are fit for purpose, cost effective and maintain or improve customer experience / operational performance.
• Supports delivery of business cases by ensuring that requirements are in line with company strategy and goals.
• Capture and track the delivery of the requirements within the proposed solution.
• Ensure user experience is at the forefront of design and implementation of required changes.
• Provide input into Test Strategies and plans.
• Proactively work with wider communities and peers to develop and evolve methodologies, tools and techniques.

Skills and Experience

• Experience of project lifecycle methodologies in both Agile and Waterfall approaches.
• Be a self-starter with a strong track record of analysis assignments across a diverse range of projects.
• Extensive expertise in breaking down problems, creating options and assessing feasibility.
• Strong experience in building and sustaining effective and trusted relationship at all levels up to Director.
• Experience of various tools and techniques, e.g., walkthroughs, requirements analysis, modelling, BPMN, Use Case, Activity Diagrams, process and customer journey mapping.
• Excellent communications and presentation skills.
• Experience of MS Office tools e.g. Teams, Excel, Forms, Powerpoint, Word, Visio, Whiteboard
• Experience (Desirable) - Jira, Confluence, ARIS

Experience you\'d be expected to have

• Mandatory Good commercial awareness
• Mandatory Good organisational awareness
• Mandatory Knowledge of Agile and Waterfall project delivery processes
• Mandatory BCS or IIBA qualification or equivalent experience (3-5 years).

Preferred Telecoms experience

Benefits

• 10% on target bonus
• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
• From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It\'s for all parents, no matter how your family is made up.
• Enhanced women\'s health support: including help with menopause symptoms, cancer screenings, period care and more.
• 25 days annual leave (not including bank holidays), increasing with service
• 24/7 private virtual GP appointments for UK colleagues
• 2 weeks carer\'s leave
• World-class training and development opportunities
• Option to join BT Shares Saving schemes

About us

BT Group was the world\'s first telco and our heritage in the sector is unrivalled. As home to several of the UK\'s most recognised and cherished brands - BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business.

Over the next two years, we will complete the UK\'s largest and most successful digital infrastructure project - connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other.

While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK\'s best telco, reimagining the customer experience and relationship with one of this country\'s biggest infrastructure companies.

Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you\'re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON\'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We\'re committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you\'re excited about this role but your past experience doesn\'t align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.