Senior Bereavement Technician

Sunderland City Council; Sunderland; On-site; GBP 25,000 - 30,000; Full time

Job summary

A local government body in Sunderland is seeking a dedicated professional for their Bereavement Services team. Responsibilities include preparing grave spaces and coordinating family burials across multiple cemeteries. The ideal candidate will have a proven track record in customer service and a commitment to providing support during difficult times. This position offers an opportunity to make a significant impact in the community.

Qualifications

• Proven track record in delivery of customer service.
• Self-motivated and driven to achieve high standards.
• Commitment to service excellence during emotional times.

Responsibilities

• Prepare grave spaces for private interments and cremated remains.
• Coordinate family burials across 10 cemeteries in Sunderland.
• Liaise with Funeral Directors for service excellence.
• Oversee cremation processing at Sunderland crematorium.

Skills

Customer service delivery

Self-motivated

Service excellence commitment

Job description

Overview

An exciting opportunity exists to join the Bereavement Services team at Sunderland City Council and work within this progressive department.

Responsibilities

• Prepare grave spaces for private interments and cremated remains.
• Coordinate family burials across 10 cemeteries in Sunderland.
• Liaise with Funeral Directors and Memorial Masons to ensure service excellence for every service and every family.
• Oversee cremation processing at Sunderland crematorium as part of a duty rotation.

Qualifications

• Proven track record in delivery of customer service.
• Self-motivated and driven to achieve high standards.
• Commitment to service excellence, offering advice, support and care during what may be an emotional time for family and loved ones.

How to apply / Additional information

For an informal discussion please contact Ian Hammond on 0191 561 8131. Applications should be made online at northeastjobs.org.uk/sunderlandcitycouncil. For further assistance contact Customer Enabling Services by email: [e-mail]. Please note that CVs are not acceptable. All communication regarding your application will be sent to the email address you registered online with North East Jobs, including invitations to online assessments and interviews if shortlisted. Please check your email inbox after the closing date for notifications, and check junk mail items.