Senior Associate-Digital Product Management

American Express; London; On-site; GBP 45,000 - 70,000; Full time

Job summary

A leading financial services company in London seeks a Digital Product Associate/Senior Associate to enhance mobile app experiences for clients. The role involves defining product roadmaps, managing features, and leading agile ceremonies. Candidates should have experience in digital service roles, strong collaboration skills, and a passion for customer-focused solutions. This position offers competitive salary and flexible working arrangements.

Benefits

Competitive base salaries

Bonus incentives

Flexible working model

Comprehensive medical benefits

Career development opportunities

Qualifications

• Experience in an Associate/Senior Associate Digital Product role.
• Passion for digital customer service and membership.
• Excellent written & verbal communication skills.

Responsibilities

• Define and support execution on the native acquisition product roadmap.
• Manage features to ensure timely launches with high quality.
• Lead agile ceremonies with engineering & product partners.

Skills

Digital product experience

Collaboration with stakeholders

Customer-focused experience

Problem solving

Technical specification translation

Agile methodologies

Experience with JIRA/Rally

Job description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Overview

How will you make an impact in this role?

Working in the Mobile Native Acquisition team, you will be responsible for creating persistent, streamlined and simplified native mobile app experiences where users can discover, consider and get an American Express product that meets their financial, spending and lifestyle needs.

In this role your key responsibilities include:

• Helping define and support execution on the native acquisition product roadmap, priorities and growth opportunities
• Support & lead the launch of new product feature sets & capabilities, partnering closely with cross-functional stakeholders (product teams across the Enterprise, engineering, UX design & research, analytics & local marketing)
• Develop a keen understanding of customer experience by researching & analysing user experience, data & analytics to identify & quantify opportunity areas
• Translate technical specifications into business instructions & guidelines for marketing & other product partners to ensure a very high standard of documentation
• Effective management of features to ensure timely launches with the highest degree of quality
• Lead the day-to-day agile ceremonies (daily stand-ups, planning, refinement, retrospectives) with the engineering & product partners to effectively deliver on the product roadmap
• Lead outcomes related to foundation and enablement

Minimum Qualifications

• Experience in an Associate/Senior Associate Digital Product role
• Passion for digital customer service and membership
• Proven experience working with complex & geographically dispersed stakeholders
• Ability to effectively collaborate & build relationships across Enterprise levels
• Ability to translate business requirements into user stories & technical specifications into business digestible instructions & guidelines
• Significant experience building customer focused experiences and/or scalable global platforms
• Excellent written & verbal communication skills with good attention to detail
• Highly organised, self-starter, comfortable working in white space with minimal oversight
• Passion for problem solving and learning complex systems and processes
• Ability to work in a fast-paced, deadline driven environment with changing needs
• Familiarity with JIRA and/or Rally, including expertise in creating and delivering features and user stories with well-defined acceptance criteria and product-focused test scenarios

Preferred Qualifications

• Strong knowledge of Card issuing digital acquisition or prior experience of managing digital membership experiences
• Design thinking processes & methodologies to iteratively ideate, identify customer problems, create innovative solutions to prototype & test
• Scaled agile processes & principles to effectively collaborate & prioritize in-conjunction with other product partners
• A keen interest & understanding of user research, data & analytics

Benefits

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Non-considerations for sponsorship:

Employment eligibility to work with American Express in the [Enter Country Here] is required as the company will not pursue visa sponsorship for these positions.

Considerations for sponsorship:

Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.