Senior Associate, Client Operations

BNY Mellon; Manchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global financial services leader in Manchester is looking for a Senior Associate to oversee client processing support teams. This role requires strong communication skills, the ability to manage operations, and experience in supervision. Responsibilities include contributing to business development and process improvements. Enjoy competitive compensation and benefits in a culture prioritizing growth and performance. Join us to shape the future of finance!

Benefits

Competitive compensation

Paid volunteer time

Flexible wellbeing programs

Qualifications

• Preferred Bachelor’s degree or an equivalent combination of education and experience.
• Able to work effectively under pressure and tight deadlines.
• Good communication and collaboration skills.

Responsibilities

• Supervise team operations handling client transactions.
• Utilize client knowledge for business development.
• Recommend and implement process improvements.

Skills

Communication skills

MS Office proficiency

Ability to work under pressure

Supervisory experience

Education

Bachelor’s degree or equivalent

Tools

Digital Tools

MS Teams

Job description

Senior Associate

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting‑edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

We’re seeking a future team member for a Senior Associate to join our Conventional Trust Platform. This role is located in Manchester, UK.

Responsibilities

• Supervise the day‑to‑day operations of a client processing support team handling all aspects of client transactions and inquiries.
• Use knowledge of client issues and needs to contribute to business development efforts.
• Participate in internal activities and initiatives designed to improve the client experience.
• Recommend and implement process improvements.
• Manage the daily transactional workflow within the team and align team resources accordingly to complete daily tasks.
• Serve as an escalation point of contact.
• Develop staff to maximize individual contributions, professional growth, and effective team collaboration.
• Drive strategic initiatives contributing to the overall business strategy.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience is preferred.
• Ability to work under pressure and to tight deadlines.
• Good communication skills, confident using phone and MS Teams.
• Confident using MS Office (Outlook, Excel, PowerPoint).
• Experience in using Digital Tools.
• Supervisory or management experience preferred.

On our website you can find the latest BNY news:

BNY Newsroom  BNY LinkedIn

Here’s a few of our recent awards:

• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune, 2025
• “Most Just Companies”, Just Capital and CNBC, 2025

Benefits and Rewards

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay‑for‑performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer – Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.