Senior Assistant Technical Officer patient services

NHS; Greater London; On-site; GBP 30,000 - 33,000; Full time

Job summary

A major healthcare provider in Greater London is looking for a Senior Assistant Technical Officer in patient services. The role involves dispensing medications accurately, overseeing pharmacy operations, and training assistants. Candidates should have a GCSE in Maths and English, an NVQ Level 2 in Pharmacy Support or be working towards it. This full-time position offers a salary of £30,546 to £32,207 per annum, along with opportunities for professional development in a dedicated pharmacy environment.

Qualifications

• Maths and English GCSE (grade A to C) required.
• NVQ Level 2 Pharmacy Support Worker or equivalent preferred.
• Experience working in a pharmacy is essential.

Responsibilities

• Dispense medicines for various types of prescriptions accurately and efficiently.
• Oversee dispensary housekeeping activities to ensure smooth services.
• Support the training of assistants and undergraduate students.

Skills

Customer service knowledge

Communication skills

Organisational skills

Attention to detail

Keyboard and computer skills

Education

Maths and English GCSE (grade A to C) or equivalent

NVQ Level 2 Pharmacy Support Worker or equivalent

Tools

EPIC dispensing system

Job description

Senior Assistant Technical Officer patient services

The closing date is 15 December 2025

An exciting opportunity has arisen to join the pharmacy clinical services team at King's College Hospital - Denmark Hill Site.

This is a fantastic opportunity for professional development and will provide a greater insight into secondary care pharmacy services.

The post holder will work as part of a dedicated pharmacy team to deliver a high standard of care to patients within the Trust through the provision of a safe and effective dispensing service.

Main duties of the job

The post holder will be responsible for:

• Dispensing medicines for inpatient, discharge and outpatient prescriptions ensuring the work is carried out accurately, safely and efficiently following current departmental procedures.
• Facilitating the fast track dispensing of medicines as needed for patients.

About us

King's College Hospital NHS Foundation Trust is one of the UK's largest and busiest teaching Trusts with a turnover of £1 billion, 1.5 million patient contacts a year and more than 15,000 staff based across South East London. The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we aim to take Team King’s to another level.

We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.

King’s is committed to delivering Sustainable Healthcare for All via the Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone’s contribution is required to meet the goals set out in the Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust’s carbon emissions, waste and pollution wherever possible.

Job responsibilities

The post holder will work as part of a dedicated pharmacy team to deliver a high standard of care to patients within the Trust through the provision of a safe and effective dispensing service. The post holder will be responsible for:

• Dispensing medicines for inpatient, discharge and outpatient prescriptions ensuring the work is carried out accurately, safely and efficiently following current departmental procedures.
• Facilitating the fast track dispensing of medicines as needed for patients.
• Accurately supply and dispense Controlled Drugs (CDs) on request from clinical areas and discharge/outpatient prescriptions in accordance with departmental procedures and legal requirements for record keeping, storage, and transportation of CDs.
• Accurately dispensing private, compassionate and unlicensed use prescriptions in accordance with departmental procedures and legal requirements for record keeping.
• Conducting reception duties and answering the telephone promptly and politely as needed.
• Processing to-follow prescriptions in accordance with departmental procedures.
• Overseeing the safe receipt, handling and storage of medicines in the dispensary.
• Overseeing dispensary housekeeping activities to facilitate the smooth running of patient services. This includes but is not limited to co-ordinating expiry date checking and stock rotation on shelves, undertaking weekday filing & stock cycle counts and weekly dispensary consumables top-ups.
• Supporting the supervision of assistants in the team through the organisation and prioritisation of workload.
• Supporting the training of assistants and undergraduate students as needed.
• Referring to more senior members of the Patient Services team for advice where appropriate.

Person Specification

Education and qualifications

• Maths and English GCSE (grade A to C) or equivalent
• NVQ Level 2 Pharmacy Support Worker or equivalent or be working towards this qualification

Knowledge and experience

• Knowledge of dispensing and supply processes
• Knowledge of customer service
• Experience of working in a Pharmacy (community or hospital)
• Experience in staff training
• Working knowledge of EPIC dispensing system
• Knowledge of stock control systems

Skills and competencies

• Be able to provide and receive routine factual information to inform work colleagues, patients/carer's that may require tact and persuasion, where there may be barriers to understanding
• Be able to communicate effectively in both written and verbal formats with staff and patients
• Be able to plan and organise straightforward activities
• Be able to organise the supervision of trainees
• To possess highly developed physical skills in relation to accuracy
• To have basic keyboard and computer skills (word processing, spreadsheet, report generation and presentations)
• Be able to sit for data input and stand for dispensing
• Be able to concentrate for extended periods with a predictable work pattern
• Be methodical in approach
• Be able to work in a busy demand-led service with occasional exposure to verbal aggression from patients
• Able to participate in 7 day working service as well as Bank Holiday Service

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Contract

Permanent

Reference number

213-Division-A-7645804

Job locations

King’s College Hospital NHS Foundation Trust

£30,546 to £32,207 a yearper annum, including HCA