Senior Amazon Connect Engineer - 100% Remote (UK Based)

Exalto Consulting; Remote; GBP 50,000 - 70,000; Full time

Job summary

A consulting firm is seeking an experienced Senior Amazon Connect Engineer to take ownership of their telephony platform. The role involves configuring and optimizing Amazon Connect to enhance contact centre experiences. The ideal candidate should have over 2 years of experience with Amazon Connect, and strong problem-solving skills. This is a fully remote position based in the UK offering an initial 3-6 month contract.

Qualifications

• 2+ years of hands-on experience with Amazon Connect.
• Strong understanding of contact centre operations.
• Proven ability to design complex call routing solutions.

Responsibilities

• Configure and maintain Amazon Connect telephony platform.
• Design and implement call flows, queues, and groups.
• Optimise contact centre performance and user experience.
• Collaborate with stakeholders to gather requirements.
• Troubleshoot and resolve technical issues.

Skills

Amazon Connect

Contact centre operations

Call routing solutions

Problem-solving

Job description

Senior Amazon Connect Engineer – 100% Remote (UK Based)

Location: Remote (UK)

3-6 month initial contract

Our client is seeking an experienced Senior Amazon Connect Engineer to join their team and take ownership of their telephony platform.

You will be responsible for configuring and optimising Amazon Connect to deliver a seamless contact centre experience. The ideal candidate will have hands‑on expertise in setting up and managing call queues, hunt groups, ring groups, and other advanced contact centre capabilities. You will play a key role in ensuring the platform is robust, scalable, and aligned with business needs.

Key Responsibilities

• Configure and maintain Amazon Connect telephony platform
• Design and implement call flows, queues, hunt groups, and ring groups
• Optimise contact centre performance and user experience
• Collaborate with stakeholders to gather requirements and deliver tailored solutions
• Troubleshoot and resolve technical issues promptly

Requirements

• Minimum 2+ years of hands‑on experience with Amazon Connect
• Strong understanding of contact centre operations and telephony configuration
• Proven ability to design and implement complex call routing solutions
• Excellent problem‑solving skills and attention to…