Senior Aftersales Advisor

Michael Page (UK); Brighouse; On-site; GBP 25,000 - 35,000; Full time

Job summary

A small-sized organisation in the industrial and manufacturing sector is seeking a Senior Aftersales Advisor. This role involves engaging with customers via phone, email, and social media, guiding them through products and services. The ideal candidate possesses strong communication skills, is organized, and has experience with complex customer interactions. The position comes with a supportive culture and offers benefits like discounted gym membership and career growth opportunities.

Benefits

Discounted Gym Membership

Career growth opportunities

Qualifications

• Previous experience handling complex queries and complaints.
• Ability to thrive in a fast-paced environment.
• Experience in manufacturing preferred.

Responsibilities

• Engage with customers through various communication channels.
• Log customer interactions to improve performance tracking.
• Collaborate with the team to resolve complex issues.

Skills

Confident communication

Active listening

Organisational skills

Empathetic attitude

Tools

CRM systems

Job description

• Friendly Team
• Opportunity to develop

About Our Client

The employer is a small-sized organisation operating in the industrial and manufacturing sector. They are committed to providing high-quality products and services to their clients.

Job Description

• Engage with customers across phone, email, live chat, and social media.
• Turn complex situations into positive outcomes with empathy and efficiency.
• Guide customers through our products and services with confidence.
• Accurately log customer interactions to help track performance and identify trends.
• Identify trends and share findings with the wider team.
• Escalate any complex queries to senior team members.
• Liase with the wider business to resolve complex issues.

The Successful Applicant

A successful Senior Aftersales Advisor should have:

• Previous experience with dealing with complex queries and complaints.
• Confident communication and active listening skills.
• Highly organised with the ability to work in a fast paced environment.
• Comfortable in using CRM systems.
• Positive empathetic attitude.
• Experience of working in a manufacturing environment would be advantageous.

What's on Offer

• Discounted Gym Membership.
• Permanent role with opportunities for career growth.
• Monday - Friday 7am-4pm shift.
• Supportive company culture in a small-sized organisation.