Senior Advisor

Nationwide; Bournemouth; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading financial mutual in Bournemouth is seeking a Senior Team member. This role focuses on delivering outstanding service through coaching and support. Candidates should have mortgage processing knowledge and strong interpersonal skills. The position offers hybrid working opportunities and aims for a supportive work environment. Join a company committed to fairness and customer-centric practices, dedicated to employee development and well-being.

Benefits

Access to private medical insurance

Annual performance-related bonus

Training and development opportunities

Generous pension plan

Paid volunteering days

Qualifications

• Knowledge of the Buy to Let mortgage market.
• Existing experience in mortgage processing.
• Strong team collaboration and coaching ability.

Responsibilities

• Support your colleagues in delivering outstanding service.
• Create a high-performing team focused on continual improvement.
• Develop guidance and training material to improve processes.

Skills

TMW New Business mortgage processing knowledge

Excellent interpersonal skills

Effective time management

Ability to take ownership of cases

Job description

We are looking for an individual that has a passion for people and puts them at the heart of everything they do. You will possess excellent organisational skills, working off your own initiative and prioritising your workload. You will have a good understanding of the mortgage application process and procedures as well as strong analytical and problem-solving skills. You will be an individual who always demonstrates strong customer first behaviours and a will to support, nurture and encourage colleagues to perform at their best.

Are you a willing individual looking to move into a role which allows you to work closely with your peers, offering coaching and training when required whilst maintaining a level of productivity meeting business needs? You should be able to demonstrate an ability to maintain high quality standards and an awareness of responsible lending and delivering fair customer outcomes.

At Nationwide we openly put our 15 million members at the centre of every decision we make as a business. Every role, no matter what it’s doing, is member focused.

We are happy to consider flexible working approaches to help you perform at your best.

This is a 12 month secondment opportunity.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you\'ll spend at least two days per week, or if part time you\'ll spend 40% of your working time, based at our Bournemouth office.Whilst this location is where we are primarily looking to fill the role, if you\'re an internal applicant based in a different location we would welcome your application and if successful, your hiring manager will provide further details on how this could work for this specific role. You can also find out more about our approach to hybrid working here .

Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.

If you\'re a colleague on long term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.

Uncompromisingly Customer, whatever our role

The extras you\'ll get

There are all sorts of employee benefits available at Nationwide, including:

Access to private medical insurance

A highly competitive pension to help you build a strong foundation for retirement

Access to an annual performance related bonus

Training and development to help you progress your career

A great selection of additional benefits through our salary sacrifice scheme

Life assurance to provide peace of mind for you and your loved ones in the event of your death

Wellhub – access to a range of free and paid options for health and wellness

Up to 2 days of paid volunteering a year

Are you a Virgin Money colleague? Take a look at the Cross-Company Careers Guidance on VMx where you\'ll find information on how we manage cross-entity hires.

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you\’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you\u2019re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

What to do next

If this role is for you, please click the ‘Apply Now’ button. You\u2019ll need to attach your up-to-date CV and answer a few quick questions for us.

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

The hiring manager for this role is Hailey Cooper and the main recruitment contact is Jemma Ives.

What you\’ll be doing

As a Team Senior you will be a focal point within your respective team to support your colleagues in delivering outstanding service in line with Customer First Behaviours and our Strategic Drivers.

You will support your team leader and colleagues to create a high performing team that is focused on continual improvement. Using your extensive knowledge, you’ll identify areas for improvement and develop guidance/training material to improve our processes.

You will be required to deputise/support your team leader in their absence liaising with senior leadership where required.

You will assist in creating team plans to manage resource and ensure SLA’s are met. You\'ll be supporting your colleagues through continual training, coaching and mentoring along with providing quality accreditation support where required. As part of this you will be upskilled to conduct observations through the EDS Lite scheme.

About you

For this role, you will have:

Existing TMW New Business mortgage processing knowledge with a good experience of the Buy to Let mortgage market

A clear member focus, effectively building relationships with colleagues & stakeholders along with landlords and intermediaries

Effective time management and ability to manage personal workload in a high-pressured environment

Excellent interpersonal skills with the ability to delivery direct feedback through both 1-2-1 and group coaching/training sessions

A wide support network to help drive forward change/continuous improvement within the department

The ability to take ownership of cases

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind

Say it straight - We are brave in speaking out and saying what we think – we\u2019re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand

Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development

Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

Job Info

• Job Identification 1639
• Locations Richmond Hill, Bournemouth, Dorset, BH2 6EP, GB