Senior Administrator Campus Services 106564 Grade 5

The University of Birmingham; Birmingham; On-site; GBP 29,000 - 32,000; Full time

Job summary

A leading educational institution in Birmingham is seeking a Senior Administrator to provide comprehensive administrative support. This role includes managing complex systems, advising on administrative procedures, and maintaining relationships with stakeholders. Candidates should possess strong IT skills, excellent communication abilities, and relevant qualifications such as A Levels. The position offers a full-time contract with a salary range of £29,647 to £31,460, alongside generous benefits including 40 days of paid holiday.

Benefits

40 days paid holiday

Pension scheme

Occupational sick pay

Flexible working arrangements

Qualifications

• Educated to A Level standard or equivalent level.
• Minimum of grade C / 4 in Mathematics and English at GCSE.
• Proficient in managing electronic diaries and emails.

Responsibilities

• Provide support for a range of administrative duties.
• Manage complex systems and provide advice.
• Use complex University systems to research and interpret data.

Skills

Highly proficient IT skills

Excellent communication skills

Excellent interpersonal skills

Ability to manage multiple tasks

Proficient in Microsoft Office

Education

A Level standard or equivalent

Grade C / 4 in Mathematics and English at GCSE

Tools

Microsoft Excel

PowerPoint

Job description

Description

Position Details

Campus Services

Location

University of Birmingham Edgbaston Birmingham UK

Salary

Full time starting salary is normally in the range 29647 to 31460 with potential progression once in post to 35388

Grade

5

Contract type

Full Time Fixed Term contract up to February 2027

Closing date

16th November 2025

Internal secondment opportunity

This role is also open as an internal secondment opportunity which would need to be agreed by your current line manager.

Our offer to you

People are at the heart of what we are and do.

The University of Birmingham is proud to have been a part of the City of Birmingham and the wider region for over 100 years and we are equally proud to be recognised as a leading global want to attract talented people from across the city and beyond support them to succeed and celebrate their success.

We are committed to helping the people who work here to develop through our sector‑leading Birmingham Professional programme which provides all professional services staff with development opportunities and the encouragement to reach their full potential. With almost 5000 professional services jobs in a wide range of functions in Edgbaston and in our campus in Dubai there are plenty of opportunities for you to be able to develop your career at the University.

We believe there is no such thing as a typical member of staff and that diversity is a source of strength that underpins the exchange of ideas, innovation and warmly welcomes people from all backgrounds and are committed to fostering an inclusive environment where diversity is at the heart of who and what we are and how we work.

Supporting our people to achieve a healthy work / life balance is important both to our employees and to the success of the University and depending on the role we offer a variety of flexible working arrangements. We therefore welcome discussions on all forms of flexible addition you will receive a generous package of benefits including 40 days paid holiday a year, one paid day a year for volunteering, occupational sick pay and a pension scheme. We also have three high quality subsidised day nurseries.

The University is situated in leafy Edgbaston and there are excellent transport links to our beautiful campus including main bus routes and a train station on campus. We have a state‑of‑the‑art sports centre with pool, shops, places to eat and drink, our own art gallery museum and botanical gardens.

Find out more about the benefits of working for the University of Birmingham

Role Summary

As a Senior Administrator within a team/department you will provide support for a broad range of administrative duties some of which may be. You may also be responsible for managing other staff or for supporting colleagues and sharing will be able to use your wide range of skills both technical and administrative and have the opportunity to lead on specific tasks within a order to flexibly use resource you may be given the opportunity to work in different areas of the department or wider University.

Senior Administrators may work in any area of the University; with large groupings in HR, Finance and School/College Hubs.

Main Duties

• You will be able to deal with complex systems and procedures and will be expected to offer advice on these including deciding on the response to more complex queries.
• You will be expected to exercise your judgment on the answer to queries or on the direction of work within parameters set by your manager a day to day basis you will be expected to resolve more complex queries without necessarily referring to your manager.
• If you have a supervisory role you will line manage your staff taking responsibility for co‑ordinating and prioritising the work of not in a supervisory role you will still be expected to act as a role model and coach members of the team.
• Maintain high profile working relationships with key stakeholders on your own initiative fielding enquiries and ensuring that appropriate information is disseminated to stakeholders as appropriate.
• You may be involved in organising events including booking a venue sending invitations arranging refreshments liaising with speakers manage bookings co‑ordination of colleagues advertising collating feedback and reporting back.
• Will manage some smaller projects on own initiative but will also carry out desk research and source data from internal and external sources in order to contribute to wider projects.
• You will be expected to use a variety of complex University systems and processes to research analyst and interpret complex data producing bespoke reports as may include identifying and resolving issues with the data.
• Support the management development and implementation of operational processes and systems.
• Process more complex data (which may be financial, HR, student‑related or other) monitoring accuracy chasing up missing information and resolving any issues as appropriate.
• Provide specialist advice and training to colleagues on area of activity.
• As required provide a professional secretarial service to relevant committees and meetings.
• You may be required to be responsible for one or more of the following : monitoring budgets including processing payments authorising expenditure raising concerns where finances are not in line with the budget
• Procuring goods and services through the University system
• Updating and writing contents for the department's communications e.g. intranet pages
• Dealing with health and safety and facilities issues
• HR‑related tasks such as managing staff absence induction or dealing with leavers
• Dealing with arrangements for international visitors
• Monitoring internal procedures / compliance and ensuring these are followed and disseminated as appropriate.
• Supports equality and values diversity moderating own behaviour to avoid unfair discriminatory impact or bias on others.

Required Knowledge Skills Qualifications Experience

• Educated to A Level standard or equivalent level 3 qualification such as a Level 3 NVQ or level 3 national diploma or relevant work experience evidencing the skills and ability to undertake the role.
• Minimum of grade C / 4 in Mathematics and English at GCSE or equivalent.
• Highly proficient IT skills in particular the ability to handle complex electronic diaries and emails the wider MS Office suite of programmes including Excel and PowerPoint and some experience of using an enterprise resource planning package. The post holder should also be confident and able to quickly learn new IT skills and software packages as required.
• Proven ability to plan ahead and anticipate requirements proactively planning own (and sometimes others workloads) to manage time effectively progress tasks concurrently and work to deadlines.
• Excellent communication skills including the ability to write for different audiences and to required deadlines.
• Excellent interpersonal skills. The post holder must inspire confidence and command authority with a range of colleagues and provide excellent customer service at all times.
• A high degree of professionalism tact and diplomacy and the ability to exercise discretion regarding the handling and management of sensitive information / issues.
• A high degree of initiative personal judgement resourcefulness flexibility and a self‑motiving approach.
• Ability to work effectively in a large complex organisation and to develop a good understanding of how the University and higher education institutions work.
• Ability to understand policy and procedures and how to apply these.
• Understands the importance of equality and diversity in the workplace.
• Ability to identify and respond to equality and diversity issues in line with relevant policies and procedures.

Dimensions

This role will require the exercise of personal initiative within and beyond the manage a team or budgets.

Planning and Organising

The role is required to work independently on daily weekly and monthly tasks but also on projects with medium‑longer‑term horizons without daily manage others staffs workloads.

Problem Solving and decision making

They will work with direction from management but with a significant degree of will deal with more complex queries and be expected to resolve any problems in their area of may also manage the workload of others or coach others to achieve results.

Internal and External relationships

This role will be liaising with internal colleagues and stakeholders likely to be University‑wide and with external stakeholders.

Informal enquiries to Sarah Smith email :

View our staff values and behaviours here

We believe there is no such thing as a typical member of University of Birmingham staff and that diversity in its many forms is a strength that underpins the exchange of ideas, innovation and debate at the heart of University life. We are committed to proactively addressing the barriers experienced by some groups in our community and are proud to hold Athena SWAN, Race Equality Charter and Disability Confident accreditations. We have an Equality Diversity and Inclusion Centre that focuses on continuously improving the University as a fair and inclusive place to work where everyone has the opportunity to succeed. We are also committed to sustainability which is a key part of our strategy. You can find out more about our work to create a fairer university for everyone on our website.

Required Experience

Senior IC

Key Skills

Fashion Retail, CSS, HTML, Banking & Finance, Health And Safety Management

Employment Type

Full‑Time

Experience

years

Vacancy

1

Monthly Salary

Salary : 29647 - 31460