Senior Admin Team Lead - GP Practice Operations

NHS; Royal Leamington Spa; On-site; GBP 30,000 - 40,000; Full time

Job summary

A healthcare provider in Royal Leamington Spa is seeking a Senior Administrator / Secretary Team Leader to lead a dedicated administration team. This role involves supervising staff, managing workflows, and ensuring high-quality patient care. Candidates must possess strong management skills, NHS experience, and excellent communication abilities. This full-time position offers 26 hours a week over four days with a compassionate and organized work environment.

Qualifications

• Excellent communication skills required.
• Ability to manage team and workload effectively.
• Experience in a primary care or GP practice setting preferred.

Responsibilities

• Supervise and motivate non-clinical teams to meet performance targets.
• Support team with day-to-day issues including patient escalations.
• Conduct HR duties including recruitment and performance reviews.
• Manage secretarial and administrative functions.
• Handle queries from GPs, patients, and other departments.

Skills

Team supervision experience

Understanding of NHS administrative processes

Organised and detail-oriented

Confident in working with NHS IT systems

Empathetic communication

Proactive problem-solving

Education

BTEC Diploma/Level 3 Diploma in Leadership and Management or equivalent

IT Qualification (i.e. ECDL, RSA, NVQ)

Tools

Microsoft Office

EMIS

Docman

AccuRx

NHS e-Referrals (ERS)

Job description

A healthcare provider in Royal Leamington Spa is seeking a Senior Administrator / Secretary Team Leader to lead a dedicated administration team. This role involves supervising staff, managing workflows, and ensuring high-quality patient care. Candidates must possess strong management skills, NHS experience, and excellent communication abilities. This full-time position offers 26 hours a week over four days with a compassionate and organized work environment.