Senior Account Manager

Yealink; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading company in Unified Communications seeks a customer-oriented professional to manage key accounts, driving customer retention and expansion. The candidate will work closely with the sales team to develop effective strategies, possess 8+ years of experience in the UC industry, and have strong communication and negotiation skills. This role promises dynamic challenges and opportunities to foster long-term partnerships with enterprise clients.

Qualifications

• 8+ years of relevant experience in the Unified Communications (UC) industry.
• Proven experience presenting to and interacting with senior management within organizations.
• Strong understanding of the channel partner structure.
• Experience working with enterprise accounts (10,000+ employees).

Responsibilities

• Manage key account customer relationships, overseeing all commercial aspects including upselling and retention.
• Drive customer retention and expansion, aiming to increase net retention within your account portfolio.
• Build and maintain long‑term partnerships with key accounts.
• Collaborate closely with the Channel Sales Team to develop and execute effective sales strategies.
• Lead the complete sales cycle, from lead generation to deal closure.
• Serve as the brand and product expert for key accounts.

Skills

Customer-oriented

Communication abilities

Negotiation skills

Job description

About the Company

Yealink (Stock Code: 300628) is a global leader in Unified Communication & Collaboration Solutions, specializing in video conferencing, voice communications, and collaboration. We are dedicated to helping individuals and organizations embrace the power of easy collaboration and high productivity. Learn more at https://www.yealink.com/en

About the Role

This role involves managing key customers and driving customer retention and expansion while working closely with the sales team to develop effective strategies.

Responsibilities

• Manage key account customer relationships, overseeing all commercial aspects including upselling and retention.
• Drive customer retention and expansion, aiming to increase net retention within your account portfolio and meet quarterly revenue targets.
• Build and maintain long‑term partnerships with key accounts.
• Collaborate closely with the Channel Sales Team to develop and execute effective sales strategies and action plans.
• Lead the complete sales cycle, from outbound lead generation to successful deal closure.
• Serve as the brand and product expert for key accounts, acting as a trusted business advisor.

Qualifications

• 8+ years of relevant experience in the Unified Communications (UC) industry.
• Proven experience presenting to and interacting with senior management within organizations.
• Strong understanding of the channel partner structure.
• Experience working with enterprise accounts (10,000+ employees).

Required Skills

The ideal candidate will be customer‑oriented with a drive to achieve goals and maintain a great customer experience. You will be able to suggest forward‑thinking ideas to promote our brand and work closely with clients to understand their needs. This individual will have excellent communication abilities and negotiation skills.