Senior Account Director

Fuse; City Of London; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A dynamic global agency in the UK is seeking a Senior Account Director to oversee ticketing, hospitality, and fan engagement projects. The ideal candidate will manage client relationships, lead project teams, and drive business development efforts to optimize service delivery. This full-time position requires excellent interpersonal skills and a strong background in events management. Candidates must be eligible to work in the UK.

Benefits

Hybrid working model

Flexible working hours

Support for diversity and inclusion

Qualifications

• Experience managing a team in events or ticketing.
• Experience leading complex projects from concept to completion.
• Ability to manage multiple projects and teams simultaneously.

Responsibilities

• Lead ticketing and hospitality projects for clients.
• Manage day-to-day client delivery and project teams.
• Oversee the delivery of events within client portfolios.

Skills

Strong interpersonal skills

Project management

Attention to detail

Team management

Job description

Overview

Reporting to: Head of Events & Live Experiences

As we continue to evolve our business, we are looking for a Senior Account Director to drive strategic and tactical best practice across ticketing, hospitality and fan engagement services and oversee the development and expansion of our offering within the core Events Division. The role will be varied but with a particular focus on hospitality and ticketing management, delivery of first-class hospitality experiences, and live event / client activation planning and delivery.

You will have strong interpersonal and project management skills, excellent attention to detail and be confident when managing teams and liaising with clients and partner organisations.

Responsibilities

Client Project Management:

• Lead ticketing, hospitality, and fan engagement projects for key Fuse clients - including but not limited to Vodafone, PepsiCo UK and Chase. Number of clients is subject to change based on business evolution
• Responsible for day-to-day client delivery and management of project teams through pre-planning, implementation, and onsite delivery
• Creation of events budgets, using own experience and commercial understanding to provide accurate forecasts across all areas of delivery
• Creation and ongoing management of scope of work documents and project team structures – collaborating with senior personnel within the Events Division and Client Account Teams as required
• Drive strategic and tactical best practice in event and ticket management, ensuring that our processes, systems and team structures deliver excellence for our clients
• Implementation and ongoing management of effective operational and communication systems and processes, ensuring that these are adhered to by members of the team e.g. project plans, client status documents
• Oversee the need, development and implementation of new and existing asset and guest management systems, ensuring that project and account teams are sufficiently trained in their use
• Manage middle-senior client and rights holder relationships, where required, ensuring relationships across the project team remain strong for delivery and future opportunities
• Build credible relationships with rightsholders (operational/H&S teams), leveraging these relationships to support operational planning and delivery at events
• Act as a contact and interface between client, rightsholder and production agencies / third-party suppliers in a senior capacity, as required
• Ensure that H&S standards and compliance requirements are met for all live experiences / events
• Issue management across clients - escalating to and collaborating with senior personnel within the Events Division and Client Account Teams to help resolve

Commercial & Business Development:

• Responsible for maintaining existing clients and the revenue associated with those client projects – working with the senior personnel within the Events & Live Experiences division and Client Account Leads as necessary
• Identify and proactively look for new revenue opportunities within existing or potential new clients
• Support senior personnel within the Events & Live Experiences division to implement more effective ways of working and other opportunities for increased profitability
• Point of contact and responsible for responding to event focused client briefs generated by Client Account Teams – collaborating with Client Account Leads in proposal development as required
• Lead or support on event focused new business pitches as required – with the possibility that upon securing a new client, it may be managed by you/your team
• Make a concentrated effort to grow a knowledge base in ticketing, events and fan engagement areas and be up to date on the changing landscape around rights holders and industry dynamics

People Management:

• Build a team to deliver against requirements within your client portfolio (alongside the Head of Events & Live Experiences) – including the contracting and management of non-core staff
• Provide management, direction, senior support and day-to-day guidance to individuals within your team - including facilitating regular check-ins and wider team meetings
• Mentor, appraise and develop direct reports
• Work closely with senior personnel within the Events & Live Experiences division to define and manage resource needs, including the recruitment of individuals - lead the recruitment process for new team members, as required
• Supportive of the Fuse resource model including being transparent around team capacity
• Be aware of individual’s capacity within your team at all times and support with the completion of resource trackers as necessary
• Form a close working relationship with Senior Account Leads to ensure consistency, efficiencies and effectiveness across teams

Event Delivery:

• Oversee the successful delivery of any event / experiential activity within your client portfolio
• Provide on-site support and guidance for suppliers and other stakeholders throughout
• On-site liaison between client, rightsholder, production agencies / third-party suppliers, and H&S teams, as required
• Point of escalation for client, Fuse staff and any suppliers in the case of any onsite event specific challenges

Desired Skills & Experience

• Experience managing a team in the area of ticketing, events and live experiences, with the ability to facilitate career growth in others
• Experience leading complex ticketing, events and live experience projects from concept to completion
• Experience managing multiple projects and project teams simultaneously
• Experience in leading mid-senior relationships with internal and external stakeholders
• Experience of dealing with third parties in the ticketing, events and live experiences space
• Ability to lead on new business from brief to implementation

You need to have the ability & willingness to work flexibly, usually in the London office, with occasional UK travel, on-site at events and some weekend work.

This is a full-time role & you must be eligible to work in the UK.

Fuse job descriptions are not intended to be restrictive and are a guideline to the duties in this role.

About the Agency:

Culturally Connected, Seriously Effective.

A global agency with local expertise, connecting brands to the things that matter most to their audiences in culture through partnerships in sport, music, film & television, gaming & esports. These connections make our clients more memorable - the key to unlocking effectiveness.

Powered by Omnicom Media Group, we bring an extra edge to strategy, execution, and measurement.

Our work has won numerous awards, and the industry frequently recognises our people as top performers in their field. We place great importance on trusted relationships, sound moral judgement, and strong governance, all delivered through transparent processes.

We have a fantastic team of 120 in our London HQ and 300 more across offices worldwide, working with incredible clients, including PepsiCo, Vodafone, Nissan, British Gas, Renault, Enterprise Rent-A-Car, McDonald’s, and Just Eat Takeaway.com.

At Omnicom Media Group, we are committed to supporting flexibility for our peoplewhile fostering collaboration, innovation, and teamwork. We have a hybrid working model (three days in the office, two working remotely), to ensure that we meet the needs of both our people and our business, balancing the benefits of in-person connections with the flexibility of remote working. Our standard working hours are 9:30 – 17:30, but we offer the ability to flex around core hours of 10:30 – 16:30 to give our people flexibility on how they manage their working day, whether that’s in the office or working remotely. For example, you could start work at 8:30 and finish at 16:30 or start at 10:30 and finish at 18:30.

We encourage open conversations between our people and managers to help navigate high-need periods and individual circumstances. Our goal is to create an environment where people feel genuinely supported to do their best - both in their careers and in their lives outside of work.

Be Your Best

We want everyone to make the most of the opportunity to shine and showcase your talents and we are happy to make adjustments in the recruitment process so you can be your best. Please discuss any specific requirements with your dedicated Talent Team member or if you would feel more comfortable, you can email us confidentially at [e-mail] to let us know how we can support you.

Diversity, Equity & Inclusion at OMG

At OMG, our vision is to be an agency where difference is valued and everyone is able to thrive in a culture of equality, inclusion and belonging. We are committed to providing a truly inclusive environment that reflects today’s society, where everyone is able to bring their true selves to work, and where diverse voices and backgrounds are valued, heard, and well-represented.

We encourage open conversations between our people and managers to help navigate high-need periods and individual circumstances. Our goal is to create an environment where people feel genuinely supported to do their best - both in their careers and in their lives outside of work.