Select which cookies you accept Supervisor (22.5 hours) Supervisor (22.5 hours)

Space Nk; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A well-known beauty retailer in Greater London is seeking a Supervisor to maximize sales and profitability while developing a high-performing team. The role includes ensuring customer-first service, achieving sales goals, and communicating effectively with stakeholders. Candidates should possess strong leadership and organizational skills alongside a passion for customer service.

Qualifications

• Strong understanding of customer first experience.
• Ability to deliver feedback effectively.
• Experience in managing and motivating a team.

Responsibilities

• Support the team to ensure a 'customer first' experience.
• Exceed sales targets and acquisition targets.
• Communicate with internal and external partners to drive opportunities.
• Create an inclusive and welcoming environment.

Skills

Customer service

Sales target achievement

Stock management

Communication

Team coaching

Organizational skills

Job description

Overview

The Supervisor's main responsibility is to assist the management team to maximise sales and profitability whilst supporting and retaining a high performing team.

Responsibilities

• Supporting the team to ensure a 'customer first' experience is delivered consistently
• Exceeding sales targets and the company acquisition target for N.dulge
• Supporting stock file accuracy - adhering to all stock handling policies to ensure stock accuracy and minimise stock loss
• Ensuring team awareness of sales targets, ATV, AUS and conversion targets on a daily, weekly and monthly basis, focusing on their achievement
• Communicating clearly and concisely with all internal and external business partners to drive business opportunities
• Actively identifying innovative opportunities to maximise the business
• Confidently analysing all available business reports to review weekly, monthly and yearly performance
• Supporting the store recruitment process, retaining diverse teams that deliver our 'customer first' experience
• Creating an inclusive, welcoming and approachable environment for employees to thrive in
• Confidently delivering feedback and escalating any performance issues to the Store Manager or Assistant Manager
• Coaching and developing the team to achieve their full potential
• Able to deliver a 'customer first' experience, demonstrating leadership to coach and motivate their team
• Able to understand and analyse commercial reports to drive business opportunities
• Able to identify key performance behaviours and competencies within the team
• Strong communication skills
• Strong prioritising and organisational skills
• Values honesty and integrity in working relationships
• Able to manage change
• Flexible to meet rapidly changing priorities and deadlines
• Able to delegate tasks and follow up effectively to ensure completion

As the ultimate curator of over 100 of the most in-demand, highly innovative and boundary-pushing beauty brands, we are the go-to destination for worldwide beauty discovery.

Together through our neighbourhood stores, online presence and loyalty scheme, Space NK has built a flourishing community in which to discover beauty. The customer is at the heart of everything we do, and we will always endeavour to offer everything they need to help them explore, experiment, and enjoy our brands.