Security Receptionist

Cygnet Hospital Bury; Walshaw; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading healthcare provider in Walshaw is seeking a professional Receptionist. You will manage the reception area, ensuring safety and security while providing assistance to visitors. The ideal candidate must have strong organizational skills, excellent communication abilities, and experience in customer service. This is a full-time role requiring a friendly, approachable demeanor and adherence to confidentiality protocols.

Benefits

Expert supervision & support

Employee referral scheme

Pension scheme

Cycle to work scheme

Employee discount saving

Qualifications

• Experience as a receptionist/administrator working with clients.
• Polite, friendly, and approachable personality.
• Knowledgeable of telephone systems.
• Must undergo an enhanced DBS check.
• Committed to confidentiality.

Responsibilities

• Manage safety and security of the Reception.
• Carry out perimeter fence checks.
• Liaise with emergency services as needed.
• Assist with general office duties.
• Process all enquiries professionally.

Skills

Customer service

Organizational skills

Multi-tasking

Communication skills

Attention to detail

Education

GCSE Maths & English qualified

Tools

Windows

Word

Excel

Outlook

Job description

Overview

We are looking for a friendly, professional Receptionist with a passion for making a difference to others. You'll be working full time (42 hours per week) from 6am to 6pm including some weekends at Cygnet hospital Bury Forestwood, helping provide a safe, welcoming environment for colleagues, visitors and the people in our care. Cygnet Bury Forestwood offers CAMHS Tier 4 PICU, General Acute and Low Secure services across four wards which provide a defined treatment pathway from admission through to intervention and discharge including rapid assessment and treatment. Each service user has a bedroom with en suite facilities and a range of communal spaces including a gym, laundry, occupational therapy kitchen, therapy garden and woodland walkways down to the Elton Reservoir. You will be working as part of the Security team within a secure hospital which cares for service users with mental health disorders in various levels of secure units. You will be responsible for helping to maintain the safety, security and integrity of the Hospital site and those within it. You will be expected to work closely with the Reception Lead and the Head of Security carrying out a variety of tasks including working within the receptions, carrying out security checks across the hospital, assisting with training of reception staff and other staff members, pulling CCTV footage and other duties as required.

Responsibilities

• Manage the safety and security of the Reception by following the visitors procedure at all times. This will include checking of identification, accessing visitors into the visitors system, providing information on banned items and basket exchange.
• Ensure the integrity of the security key system through daily audits
• Manage the distribution and allocation of security keys & attack alarms, making a record of the key number issued to individual staff.
• Ensure that all visitors to the Hospital have identification checked, are entered into the identification system and issued with a visitors badge.
• Carry out perimeter fence checks as part of the standard security requirements.
• Assist with general office duties as required
• Receive and process all enquiries in a professional and courteous manner
• Liaise with emergency services as required ensuring that an escort to their destination is available for their arrival

Qualifications

• An experienced receptionist/administrator used to working with customers/clients
• Organised, naturally helpful & a good multi-tasker
• Computer literate - including Windows/Word/Excel/Outlook or equivalent
• Knowledgeable of telephone systems
• Polite, friendly & approachable with excellent communication skills
• GCSE Maths & English qualified, with a good level of numeracy & literacy
• Diligent & accurate, with an eye for detail & an understanding of confidentiality
• Successful candidates will be required to undergo an enhanced DBS check
• Disability Confident: A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer

Benefits

• Expert supervision & support
• Employee referral scheme
• Pension scheme
• Cycle to work scheme & employee discount saving