Security Officer

Abm; Washington; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading facilities management provider in the United Kingdom is seeking a Security Officer to ensure exemplary standards of security and customer service at a shopping center. Responsibilities include interacting with visitors, conducting patrols, and managing incidents. The ideal candidate will have a professional demeanor and be motivated to achieve. Benefits include 24/7 GP access and mental health support.

Benefits

24/7 GP access

Mental health support

Get Fit Programme

Financial and legal support

Cycle to work scheme

Discounts and cashback through Perks at Work app

Qualifications

• Must have a professional, friendly, courteous, and helpful demeanor.
• Ability to take ownership of situations and ensure tasks are completed.
• Must be motivated and committed to achievement.

Responsibilities

• Interact with visitors and provide exceptional customer service.
• Conduct regular patrols of the shopping center to ensure safety.
• Respond promptly to security issues and manage incidents effectively.

Skills

Professional demeanor

Friendly and courteous

Motivated

Job description

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HOURS: 4 On 4 Off 12 Hour Shifts, 42 hours per week

If you require any additional support or adjustments during the recruitment process, please contact our Recruitment Department. We're here to help!

ROLE OVERVIEW AND PURPOSE

This important role is the public face of the Security Team. A professional attitude and a can-do approach are essential. You will ensure exemplary standards of Security and Customer Service are always maintained for the client and visitors.

KEY RESPONSIBILITIES

1. Interact with visitors/tenants within the shopping centre, providing first-class customer-focused service.
2. Carry out regular patrols of the shopping centre as per site instructions, proactively ensuring safety.
3. Assist visitors proactively wherever opportunities arise.
4. Maintain a safe and non-threatening environment for all visitors and tenants.
5. Manage incidents according to site policies and procedures.
6. Liaise with the control room, reacting to incidents and supporting colleagues.
7. Report unsecure areas immediately and take action to resolve issues.
8. Record non-conformances and emergencies with the control room.
9. Handle emergencies efficiently, keeping the Centre team informed.
10. Monitor human behaviour, suspect individuals, and report incidents in line with policies.
11. Manage unauthorised access by banned individuals.
12. Adhere to radio procedures at all times.
13. Record events and incidents accurately in the Security Officer notebook.
14. Perform any other duties as required to meet business needs.
15. Respond promptly to security issues and complete all training requirements.
16. Be available to cover additional shifts if needed.
17. Collaborate closely with the Environmental Services team to work as one.

REQUIRED SKILLS AND EXPERIENCE

1. Professional, friendly, courteous, and helpful demeanor.
2. Take ownership of situations, ensuring tasks are completed or escalated.
3. Motivated, aiming high, and committed to achievement.
4. Respect all staff and visitors within the shopping centre.

EMPLOYEE BENEFITS

• 24/7 GP access for you and your immediate family.
• Mental health support and life event counseling.
• Get Fit Programme.
• Financial and legal support.
• Cycle to work scheme.
• Access to Perks at Work app, offering discounts, gift cards, cashback, and resources on various topics.
• Support services including online chat and telephone support in crises.

For more information about ABM’s benefits, visit our careers page.

ABOUT ABM

ABM (NYSE: ABM) is a leading provider of facility, engineering, and infrastructure solutions, serving diverse sectors including commercial real estate, aviation, and manufacturing. With over $8 billion in revenue and a global presence, ABM is committed to creating smarter, more connected spaces and fostering diversity and inclusion.

For more information, visit our website.

ABM is dedicated to employment practices that promote diversity and inclusion and is a proud member of the Armed Forces Covenant Employer Recognition Scheme.