Security Concierge (Residential Site)

City Group Recruitment; Bristol; On-site; GBP 40,000 - 60,000; Full time

Job summary

A recruitment agency is seeking a Security Concierge in Bristol to support a residential site. The role involves front-of-house duties, managing resident queries, and ensuring site security during the night shift. Candidates should possess strong customer service skills, good communication abilities, and a valid SIA DS or SG Licence. Shifts are from 19:30 to 07:30 with a pay rate of £13.86 per hour.

Qualifications

• Confident dealing with tenant issues professionally.
• Able to respond effectively to alarm activations.
• Willing to work overtime when required.
• Valid SIA DS or SG Licence.

Responsibilities

• Front‑of‑house concierge and reception duties.
• Meeting and greeting residents.
• Handling resident queries and providing support.
• Carrying out patrols of the building when required.
• Responding to alarm activations in line with procedures.
• Managing telephone enquiries.
• Escalating issues appropriately and in accordance with site procedures.

Skills

Strong customer service skills

Good communication ability

IT literate

Job description

Security Concierge (Residential Site)

Location: Bristol, BS2

Pay Rate: £13.86 per hour

Shifts: 19:30 - 07:30 (1-hour unpaid break)

Shift Pattern: 4 on / 4 off, covering 7 nights

Average Weekly Hours: Approx. 42

Lone Working: Yes

SIA Licence: DS or SG Required

About the Role

My client are seeking professional Security Concierges to support a new residential site. This is a night-based, front-of-house role requiring excellent customer service, strong communication skills, and the ability to confidently manage resident-related issues and site security.

Key Responsibilities

• Front‑of‑house concierge and reception duties
• Meeting and greeting residents
• Handling resident queries and providing support
• Carrying out patrols of the building when required
• Responding to alarm activations in line with procedures
• Managing telephone enquiries
• Escalating issues appropriately and in accordance with site procedures

Requirements

• Strong customer service skills
• Good communication ability
• Confident dealing with tenant issues professionally
• IT literate
• Able to respond effectively to alarm activations
• Willing to work overtime when required
• Valid SIA DS or SG Licence

Equal Opportunities

City Group is committed to equality and welcomes applications from all individuals regardless of age, gender, ethnicity, religion, disability, sexual orientation, or marital status