Security Administrator

StandardAero; Gosport; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading aviation company in Gosport is seeking a Receptionist to manage front desk operations and provide exceptional customer service. Key responsibilities include answering calls, monitoring security systems, and supporting administration tasks. Candidates should have excellent communication skills and the ability to obtain security clearance. This role offers competitive benefits, including a pension scheme and wellness services.

Benefits

206 hours annual leave

Employer match pension scheme

YuLife wellbeing services

Onsite gym

Learning and training opportunities

Qualifications

• Ability to obtain Security Clearance (SC).
• Experience in a customer-facing role.
• Experience in Security Vetting procedures.

Responsibilities

• Staffing the Reception desk ensuring it's attended at all times.
• Answering telephone calls in a polite and professional manner.
• Providing administration support to the security management team.

Skills

Interpersonal skills

Communication

Customer service

Professionalism

Education

GCSEs English and Maths Grade C or equivalent

Security Vetting Training

Job description

Overview

Build an Aviation Career You’re Proud Of

Build your career with integrity by working at a company that doesn’t just treat you like a number. You’ll get the tools to do things right in a clean and safe work environment and the trust to fix any issue that comes your way. Our on-the-job training and team of experts mean you’ll be set up for success.

Responsibilities

• Staffing the Reception desk when required, ensuring Reception is not left unattended at any time;
• Answering all telephone calls in a polite and professional manner;
• Issuing and programming access badges and cards for cleared personnel;
• Operate and monitor security systems, CCTV and alarms and respond in accordance with procedures;
• Providing administration support to the security management team;
• Assist where necessary with the New Starter induction process;
• Handling internal and external enquiries (via telephone or face to face) in a helpful manner, striving to answer queries and solve problems with a “can do” attitude;
• Providing an excellent standard of customer service at all times, being an ambassador for the company’s vision of “setting the standard of customer service”;
• Working effectively with the Fleetlands site security team, ensuring that Reception and Security are communicating relevant information and working in sync, to maximum efficiency at all times;
• Sufficiently managing and maintaining stock levels of stationary and required documents and forms accessible;
• Ensuring all relevant personnel records and logs are updated accurately and regularly and that all information required, is included;
• Complete all relevant administration tasks which may change through time in line with requirements;
• Support the vetting processes of staff, contractors and club members to enable access;
• Undertaking any ad hoc related duties that may arise (as instructed by line manager) such as receiving deliveries;
• Assisting in planning and preparation for on-site visitors;
• Ensuring all visitors are advised of site security and health & safety requirements;
• Ensuring the Reception area is kept in a suitable condition for visitors and maintaining a good Company image;
• Carryout ITAR clearance activities, in accordance with Company requirements;
• Adhering to all Health and Safety rules and regulations;
• Working in line with our organisational values (Integrity, Respect, Excellence, Innovation and Teamwork);
• Adherence to our Quality Management Systems (QMS), Safety Management Systems (SMS), Environmental Management Systems (EMS) and all associated Business Manuals;
• Regularly audit security databases to ensure they are accurate and liaise with on site hosts to validity

Competencies

• Ability to obtain Security Clearance (SC) (e)
• Ability to work with other teams and communicate effectively; (e)
• A polite, professional and respectful manner; (e)
• Excellent interpersonal skills; (e)
• Ability to follow rules and regulations. (e)

Organisational Relationships

• Reports to the Facilities Manager;
• Internal and external visitors;
• Security Team;
• All Vector staff.

Professional Qualifications/Education and Training

• GCSEs English and Maths Grade C or equivalent; (e)
• Security Vetting Training (DISA, Defence Industry Security Association). (d)

Experience

• Experience in a customer facing role; (e)
• Experience of working in a regulated environment; (d)
• Experience in Security Vetting procedures. (d)

Benefits

• 206 hours annual leave per year for employees working 37 hours per week, plus 8 public holidays
• Employer match pension scheme
• YuLife wellbeing services, including 24/7 virtual GP service, Employee Assistance Program, personalised online fitness programs, and many more!
• Bonus opportunities
• Generous paid sick leave
• Life assurance cover
• Salary sacrifice cycle to work scheme
• Onsite gym at both the Fleetlands and Almondbank sites
• Electric Vehicle Scheme
• Seasonal flu jabs administered on site each year by Bupa
• Learning and training opportunities