Second Line Support Technician

University of Leeds; Leeds; On-site; GBP 25,000 - 35,000; Full time

Job summary

A prominent educational institution is seeking an IT Support professional based on campus. The role focuses on handling support requests across various technologies and operating systems including Windows, Mac, and Linux. Key responsibilities include providing excellent customer service and managing complex issues autonomously. The position offers competitive leave, a generous pension scheme, and professional development opportunities. Note: first-time Skilled Worker visa applicants are not eligible.

Benefits

26 days holiday plus approx. 16 Bank Holidays

Generous pension scheme options

Discounted gym membership at The Edge

Access to courses for personal development

On-site childcare and shopping discounts

Qualifications

• Experience in providing first and second line support in a diverse IT environment.
• Ability to support various operating systems on multiple devices.
• Capable of managing own workload and supporting colleagues.

Responsibilities

• Respond to support requests and find solutions to IT issues.
• Manage complex queries, requests, and issues autonomously.
• Provide advice, guidance, mentoring, and training to colleagues.

Skills

First and second line support

Excellent customer service

Communication skills

Technical troubleshooting

Tools

Windows

Mac

Linux

Job description

Interviews are expected to be held week commencing 2 February 2026.

This role will be based on the university campus.

The University of Leeds is one of the top 80 universities in the world. We have a truly global community, with more than 39,000 students from 170 different countries and over 9,000 staff of 100 different nationalities. Established in 1904, we have a strong tradition of academic excellence, reflected in first-class student education, along with world-leading research that has a real impact around the globe.

As we embark on an ambitious Digital Transformation, we are investing in our IT service that is key to developing our learning and research capability as we strive to collaborate across the globe, tackling global issues. As part of the Field Services Team you will be part of a busy team dealing with requests, incidents and technical change directed to IT Services. You will work with a diverse range of customers, technologies and devices across the University, responding to support requests and finding solutions to IT issues. With a professional approach and excellent customer service and communication skills you will play a key role in ensuring users can access core IT services.

With experience of providing first and second line support in a busy and diverse IT environment, you will have experience of using and supporting Windows and/or Mac and Linux client operating systems on desktop, laptop, tablet and other mobile devices. You will be responsible for responding to more complex queries, requests and issues. You will be able to work autonomously, managing your own workload and supporting colleagues by providing advice, guidance, mentoring and training as appropriate.

Please note that due to Home Office visa requirements, this role is not suitable for first-time Skilled Worker visa applicants. Information on other visa options is available at: https://www.gov.uk/browse/visas-immigration/work-visas

What We Offer In Return

• 26 days holiday plus approx.16 Bank Holidays/days that the University is closed by custom (including Christmas) – That’s 42 days a year!
• Generous pension scheme options plus life assurance
• Health and Wellbeing: Discounted staff membership options at The Edge, our state-of-the-art Campus gym, with a pool, sauna, climbing wall, cycle circuit, and sports halls.
• Personal Development: Access to courses run by our Organisational Development & Professional Learning team.
• Access to on-site childcare, shopping discounts and travel schemes are also available.

And much more!

To explore the post further or for any queries you may have, please contact:

Chris Holland: Customer Support Manager

Email: [e-mail]