Second-Line IT Service Desk Technician: On-site Support

Talascend International; Warrington; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading recruitment agency is looking for a skilled 2nd Line Service Desk Technician to provide on-site IT support in Warrington. The role entails diagnosing technical issues, managing IT equipment, and collaborating with internal teams. Ideal candidates should possess strong knowledge in IT ticketing systems and Microsoft 365, alongside excellent customer service skills. This is a contract position that emphasizes proactive support and continuous learning.

Qualifications

• Experience with IT ticketing systems.
• Basic networking knowledge.
• Experience with EUC environments management.
• Cloud platform experience, especially Microsoft Azure.
• Strong skills in Microsoft 365.
• Experience with video conferencing and telephony.
• Excellent customer service and communication skills.
• Strong problem-solving and troubleshooting abilities.

Responsibilities

• Provide general IT support to end-users.
• Diagnose and resolve hardware/software issues.
• Deliver technical training to users.
• Provide VIP support to stakeholders.
• Act as local support for second and third-line colleagues.
• Assist with IT security incidents.
• Manage stock inventory of IT equipment.
• Ensure timely management of service tickets.

Skills

IT ticketing systems

Basic networking knowledge

EUC environments management

Microsoft Azure

Microsoft 365 skills

Video Conferencing systems

Customer service skills

Problem-solving abilities

Tools

SCCM

inTune

Active Directory

Job description

A leading recruitment agency is looking for a skilled 2nd Line Service Desk Technician to provide on-site IT support in Warrington. The role entails diagnosing technical issues, managing IT equipment, and collaborating with internal teams. Ideal candidates should possess strong knowledge in IT ticketing systems and Microsoft 365, alongside excellent customer service skills. This is a contract position that emphasizes proactive support and continuous learning.