Seasonal People & Service Manager – Customer Experience

River Island Clothing Co., Ltd.; Greenhithe; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading fashion retailer in Greenhithe is seeking an experienced People & Service Manager to enhance the customer journey and drive store performance. This full-time role involves team leadership, operational management, and delivering exceptional customer service. Candidates with retail management experience, strong communication skills, and a passion for fashion are encouraged to apply. The position offers competitive benefits including staff discounts and a generous holiday allowance.

Benefits

50% staff discount

Bonus scheme

Private pension plan

28 days paid holiday

Career progression support

Qualifications

• Proven experience in retail management, focusing on customer service.
• Strong interpersonal skills to connect with customers and team members.
• Passion for fashion and creating a positive shopping experience.
• Ability to work collaboratively across teams.

Responsibilities

• Deliver exceptional service and model best practices to the store team.
• Create an inclusive environment where all team members feel valued.
• Manage all areas of store operations, ensuring compliance and standards.
• Support the Store Leader in achieving store KPIs and performance.

Skills

Retail management experience

Strong communication skills

Team leadership

Problem-solving skills

Customer service orientation

Job description

A leading fashion retailer in Greenhithe is seeking an experienced People & Service Manager to enhance the customer journey and drive store performance. This full-time role involves team leadership, operational management, and delivering exceptional customer service. Candidates with retail management experience, strong communication skills, and a passion for fashion are encouraged to apply. The position offers competitive benefits including staff discounts and a generous holiday allowance.