Seasonal Client Care Advisor - English, French, And Spanish Speaking Roles

TIFFANY & CO; London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A luxury retail brand in London seeks Seasonal Client Care Advisors to enhance customer experience during the holiday season. Candidates should have excellent communication skills, previous sales experience, and fluency in multiple languages. You'll manage client relationships, ensure service excellence, and contribute to sales goals. This role requires flexibility with scheduling and a passion for delivering the highest levels of service. Competitive compensation and growth opportunities are offered.

Qualifications

• Previous sales or service experience in a retail or contact centre environment.
• Familiarity with website technology, navigation, and e-commerce terminology.
• Flexibility with work schedule; weekends as required.

Responsibilities

• Build enduring client relationships and inspire loyalty.
• Act as a trusted authority to reduce client effort.
• Demonstrate emotional intelligence in resolving service issues.
• Utilise cross-selling and up-selling strategies to maximise value.
• Respond efficiently and accurately to customer needs.

Skills

Superior communication

Interpersonal skills

Sales experience

Service experience

Fluent in English

Fluent in Spanish

Fluent in French

Job description

Overview

We are looking for passionate and energetic Seasonal Client Care Advisors to join us in creating joy with our clients this holiday!

The Client Care Advisor is a highly skilled, contact centre based role that manages diverse customer needs (including new sales opportunities, client relationship building to encourage repeat purchase, after-sales support and general enquiries) within a luxury omni-channel environment (including Personal Shopping, E-Commerce, Customer Service and Retail).

The Client Care Advisor finds ways to provide an exceptional Tiffany Experience. They are brand advocates delivering the highest service levels to every client and developing strong and lasting client relationships.

Fluent in English, Spanish, and/or French to deliver Service Excellence.

Responsibilities

• Build enduring client relationships and inspire loyalty to our brand by creating a warm welcome and providing a personal service that ensures clients feel truly valued, which differentiates Tiffany & Co. from the competition.
• Act as a trusted authority and honour commitments to reduce client effort in answer to their enquiry or in resolution of their issue.
• Be curious and interested in the product range that we have availability and refresh knowledge on a regular basis.
• As the client advocate, uphold integrity and accountability of internal departments and business processes to resolve client dissatisfaction and amplify confidence and loyalty. Be familiar with the customer journey to ensure that the client receives the most relevant and accurate response.
• Demonstrate emotional intelligence in the escalation of service issues with the appropriate level of concern for the resolution and the client's experience.

Sales and Client Engagement

• Work collaboratively to achieve individual and department sales plan, through use of strategic selling skills to execute sales opportunities and following through with enquiries to generate future sales opportunities.
• Utilise cross-selling, up-selling and promote add-on and personalisation opportunities to maximise the value from a customer interaction
• Consistent realisation and focus on the team's conversion rate and average transaction value metrics and looking for and suggesting ways to drive improvement.

Efficiency and Productivity

• Respond to customer needs in a consistently efficient, accurate and timely manner.
• Display expertise in a multi-system, multi-tasking environment to manage calls, written correspondence and adhere to business processes and policies.
• Consistently meet departmental productivity KPIs

Clienteling

• Cultivate and maintain relationships to create a portfolio of relevant clients.
• Leverage portfolio data to execute appropriate client outreach plans-
• Acknowledge and celebrate milestone events to maximise opportunities that create lifetime memories for our customers and support opportunities for repeat purchase

Requirements

• Superior communication and interpersonal skills.
• Previous sales or service experience in a retail or contact centre environment.
• Familiarity with website technology, website navigation and terminology associated with e-commerce.
• Flexibility with work schedule; weekends as required.
• Must have authorization to work and remain in the UK