Sea Logistics Operational Care Manager, Accounting

Kuehne + Nagel; Birmingham; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading logistics company in Birmingham is seeking an Operational Care Manager to oversee the Import Finance team. The successful candidate will ensure service level agreements are met and manage financial processes. Ideal applicants possess strong communication and organisational skills, and a drive for continuous improvement in operational excellence. This role involves monitoring KPIs and resolving operational disputes within a dynamic environment.

Benefits

Pension plan

Employee assistance program

Wellbeing center access

Qualifications

• Ability to present and communicate effectively.
• Excellent organisational skills and strong interpersonal skills.
• Good team player with the ability to monitor and motivate the team.
• Continuous improvement mindset and drive towards operational excellence.
• Ability to work under pressure and on own initiative.

Responsibilities

• Manage the Operational Import Finance team.
• Monitor and resolve open files.
• Ensure financial processes are adhered to.
• Manage interfaces and information exchange.
• Contribute to continuous process improvements.
• Analyze financial reports for corrective actions.
• Review operational procedures and promote improvements.
• Monitor monthly Seafreight KPIs and implement corrective actions.

Skills

Effective communication

Organizational skills

Team motivation

Continuous improvement

Pressure management

Job description

Overview

Kühne + Nagel (AG & Co.) KG

Challenge your talent and come onboard to live an extraordinary experience. Are you ready to ignite the future of logistics together?

The Operational Care Manager, Finance is responsible for ensuring SLA’s are met for all work that comes in from the customer care team as per the standard operating procedures. This role is responsible for the direct line management of a team of approximately 4-5 colleagues. The role holder allocates the daily workload to ensure all tasks are carried out and acts as an escalation point for any issues, disputes or queries.

Responsibilities

• Manage the Operational Import Finance team
• Monitoring and resolution of open files in FSL and Management of month end processes
• Ensure financial processes including FSL guidelines are strictly adhered to including accurate coding and correct sign-off levels
• Manage interfaces and information / knowledge exchange
• Contribute as process owner to continuous improvements of processes and controls for lean and cost-efficient processes
• Analysis of financial reports to establish root cause and corrective action
• Reviewing of operational procedures, identifying opportunities for improvement, and promoting continuous improvement within the team
• Monitoring of monthly Seafreight KPI’s to ensure the agreed service level is maintained and where necessary corrective actions are implemented

Qualifications

• Ability to present and communicate effectively
• Excellent organisational skills and strong interpersonal skills
• Good team player with the ability to monitor and motivate the team
• Continuous improvement mind-set and drive towards operational excellence
• Ability to work under pressure and on own initiative

Benefits

• If you would like to become a valued member of our team, we will make sure that you’re rewarded for your commitment and expertise.
• You can join the contributory Kuehne + Nagel pension plan and enjoy our Route 2 Rewards scheme which offers everything from discounts, benefit information, recognition and its own wellbeing center.
• We care for our colleagues (and their immediate family) with our employee assistance program providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life
• As proud holders of the Gold Covenant, we are a forces-friendly employer who recognize the skills, expertise and value service leavers bring to our organization.