Scrum Master

Pharmacy2U; Leeds; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading online pharmacy based in the UK is seeking an experienced Scrum Master to guide cross-functional Agile teams. This full-time position offers a hybrid work schedule and competitive salary alongside excellent benefits, including occupational sick pay and continuous professional development. You'll play a key role in fostering team collaboration and continuous improvement within the organization.

Benefits

Occupational sick pay

Enhanced maternity and paternity pay

Contributory pension

Employee assistance programme

Health and wellbeing initiatives

25 days annual leave increasing with service

Qualifications

• Proven experience as a Scrum Master in complex, multi-team Agile environments.
• Technical fluency to effectively converse with developers.
• User-centric mindset with ability to translate feedback into deliverables.

Responsibilities

• Lead Agile ceremonies including sprint planning and retrospectives.
• Mentor teams to adopt Agile principles and improve delivery performance.
• Collaborate with stakeholders to ensure backlog clarity and alignment.

Skills

Agile methodologies

Scrum

Effective Communication

Problem-Solving

Analytical Thinking

Tools

Jira

Confluence

Trello

Azure DevOps

Job description

Role:Scrum Master

Location:We operate a hybrid schedule, meaning 2-3 days a week in the office based at Thorpe Park, Leeds.

Salary:Competitive, plus excellent benefits

Contract type: Permanent

Employment type: Full time

Working hours:We work on a core hours principle. Our core hours are 09:30 - 16:00; you can work around these to suit you!

Do you want to work for the nation’s largest online pharmacy ensuring excellence for all our patients? We’re a market leader in the pharmacy world, with 25 years’ experience, helping over 1.6 million patients in England manage their NHS prescriptions from request through to delivery. We are Great Place to Work certified as we consider colleague experience a top priority every day. Our people are fundamental to our success and ensuring we achieve our vision to be a world leading, patient‑centric digital healthcare provider. We are committed to continuing to develop a positive, open and honest working environment for all.

We are seeking an experienced and proactive Scrum Master to guide and support our cross‑functional Agile teams across e‑commerce, websites, mobile apps, clinical platforms, customer care, and fulfilment services.

As Scrum Master, you will be a servant leader and coach, enabling squads to deliver against an ambitious digital healthcare roadmap while maintaining quality, compliance, and alignment to our strategic goals. You will foster a culture of collaboration, continuous improvement, and self‑organisation, ensuring our teams deliver high‑value outcomes sprint after sprint.

Our tech teams keep us running 24/7 to make sure all our patients get world class service. To support that, this role may include participation in an out‑of‑hours rota as required by the business. We operate fair scheduling process as well as additional compensation for all on‑call periods.

What’s in it for you?

Occupational sick pay

Enhanced maternity and paternity pay

Contributory pension

Discounted insurance (Aviva)

Employee discount site

Discounted gyms(via our blue light card and benefits schemes)

Employee assistance programme

In‑house mental health support

Health and wellbeing initiatives

Social events throughout the year

Cycle to work scheme

Green car scheme*(subject to minimum earnings)

Registration fees paid (GPhC, NMC, CIPD etc)

Long service bonus

Refer a friend bonus

Blue light card

Hybrid working

Commitment to CPD/training

25 days annual leave increasing with service

Annual leave buy and sell scheme

Discounts & Exclusive offers at The Springs, Leeds

25% Discount & health & beauty purchases

25% Discount on Pharmacy2U Private Online Doctor Services

What you’ll be doing?

• Scrum Facilitation: Lead Agile ceremonies including sprint planning, Feature Refinement, daily stand‑ups, sprint reviews, and retrospectives, ensuring they are efficient and outcome‑focused.
• Team Coaching: Mentor and guide teams to adopt Agile principles, fostering a self‑organising culture and improving delivery performance.
• Stakeholder Engagement: Collaborate with Product Owners & Owners, Head of Delivery & Tech Leads, and senior stakeholders to ensure backlog clarity, alignment, and prioritisation against business objectives.
• RAID Leadership: Proactively identify and remove delivery blockers, escalating where necessary to maintain momentum.
• Cross‑Functional Alignment: Enable seamless coordination between technical, Marketing, Commercial, Clinical, fulfilment, and customer care teams to deliver integrated solutions.
• Delivery Metrics: Track and share Agile performance metrics (velocity, burn‑down charts, cycle time) to drive continuous improvement and data‑driven decision‑making.
• Quality & Compliance: Promote a delivery culture that balances speed with regulatory, security, and patient‑safety requirements.
• Continuous Improvement: Encourage retrospection and adoption of new practices to enhance delivery flow, team morale, and stakeholder satisfaction.

Who are we looking for?

• Agile Knowledge: Deep understanding of Agile methodologies, especially Scrum, and practical experience managing Agile sprints.
• Proven experience as a Scrum Master in complex, multi‑team Agile environments.
• Technical Fluency: Ability to converse effectively with developers and understand technical constraints, architecture, and system design.
• Backlog Management: Proficiency in tools such as Jira, Confluence, Trello, or Azure DevOps for backlog grooming and workflow tracking.
• User‑Centric Mindset: Strong empathy for users and ability to translate feedback into actionable deliverables with proven ability to coach, mentor, and inspire teams in adopting Agile principles.
• Analytical Thinking: Comfortable using data (quantitative and qualitative) to make informed decisions
• Effective Communication: Excellent verbal and written communication skills for clear documentation and stakeholder engagement. Strong facilitation, conflict resolution, and servant leadership skills.
• Cross‑Functional Collaboration: Proven ability to work with UX/UI designers, engineers, QA teams, and business leaders. Experience in coordinating across multiple delivery streams, including web, app, e‑commerce, and operational services.
• Problem‑Solving: Strong critical thinking and problem‑solving skills to evaluate trade‑offs and make sound product decisions.
• Understanding of technical systems and ability to operate within technology‑driven environments – bridging the gap between technical and business requirements

What happens next?

Please click apply and if we think you are a good match, we will be in touch to arrange an interview.

Applicants must prove they have the right to live in the UK.

All successful applicants will be required to undergo a DBS check.

Unsolicited agency applications will be treated as a gift.

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