Schools ICT Engineer

Agilisys; St Helens; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading IT services provider in the UK is seeking a Schools ICT Engineer to join their Managed Services team in St Helens. This hands-on role provides high-quality ICT support to staff, students, and school visitors. Responsibilities include managing incidents, deploying devices, and maintaining school technology. The ideal candidate will have strong IT knowledge, excellent communication skills, and a customer-focused attitude. This position requires daily onsite attendance and offers the opportunity to make a significant impact on educational ICT services.

Qualifications

• Experience working in an IT support or customer service environment.
• Excellent verbal and written communication skills.
• Self-motivated with good time management and planning skills.

Responsibilities

• Provide face-to-face and remote support to students, staff, and visitors.
• Deliver exceptional customer service at all times.
• Complete administrative tasks including asset management and documentation.

Skills

Knowledge of Microsoft products and operating systems (Windows 10/11; Windows Server environments)

Understanding of mixed Apple and Microsoft environments

Hardware and software support experience

Networking fundamentals

Familiarity with SharePoint-driven information-sharing solutions

Understanding of MFD printers in a networked environment

Ability to build and test devices across different operating systems

Some knowledge of Apple devices

Education

Minimum 5 GCSEs at Grade C or above, including English and Mathematics

Job description

Location

St Helens, UK

Work mode

On-site, 5 days per week

Division

Managed Services

Are you passionate about delivering high‑quality IT services that make a real difference to teaching and learning?

Do you thrive in a fast‑paced environment where customer service, teamwork, and problem‑solving are essential?

If so, we would love to hear from you!

ABOUT US

Agilisys is at the forefront of digital transformation and innovation in the public services sector. With over two decades of experience, we have established ourselves as a trusted partner for governments, local authorities, and education organisations nationwide. Our mission is to empower our clients to deliver exceptional services by harnessing the full potential of technology and data.

OUR VALUES

Partnership: We become one team with our clients, helping them navigate change and stay agile.

Integrity: We care deeply, going beyond the brief to make meaningful change happen.

Innovation: We bring together the right technologies and expertise to design solutions that work.

Passion: We are dedicated to improving public services and, ultimately, people’s lives.

THE ROLE

We are seeking a Schools ICT Engineer to join our onsite Managed Services team supporting a large Secondary School in the St Helens area. This is a hands‑on role providing high‑availability ICT services to a diverse range of users including staff, students, and school visitors. You will play a key part in ensuring the smooth operation of day‑to‑day school ICT services, responding to incidents, deploying devices, maintaining equipment, and supporting key school events. Excellent communication skills, a customer‑focused attitude, and the ability to work effectively within a team are essential. This role is based on the school campus and requires daily onsite attendance. The typical shift pattern is 8:00am – 4:00pm, Monday to Friday, but this may change based on business needs, including early mornings and evenings.

Key Responsibilities

• Provide face‑to‑face and remote support to students, staff, and visitors.
• Log, manage, and resolve ICT incidents within defined SLAs and KPIs.
• Deliver exceptional customer service at all times.
• Build, configure, and deploy end‑user devices for staff and students.
• Install and update applications on user devices.
• Support printers, projectors, and other school equipment.
• Complete administrative tasks including asset management and documentation.
• Support school events such as open evenings, parents’ evenings, and other scheduled activities.
• Work collaboratively with other ICT engineers to maintain a reliable, high‑availability environment.

ABOUT YOU

The ideal candidate will be driven, customer‑focused, and enthusiastic about delivering high‑quality ICT support within an educational environment.

The Ideal Candidate

Skills & Knowledge

• Knowledge of Microsoft products and operating systems (Windows 10/11; Windows Server environments).
• Understanding of mixed Apple and Microsoft environments.
• Hardware and software support experience (PCs, laptops, printers, projectors).
• Networking fundamentals.
• Familiarity with SharePoint‑driven information‑sharing solutions.
• Understanding of MFD printers in a networked environment.
• Ability to build and test devices across different operating systems.
• Some knowledge of Apple devices and their use in a managed network environment.

• Personal Attributes

• Excellent verbal and written communication skills.
• Strong problem‑solving and analytical abilities.
• Self‑motivated with good time management and planning skills.
• Strong interest in IT and delivering high‑quality services.

• Experience

• Experience working in an IT support or customer service environment.
• Experience within education ICT support is desirable but not essential.

• Qualifications & Requirements

• Minimum 5 GCSEs at Grade C or above, including English and Mathematics.
• Full, clean driving licence.
• Ability to pass an Enhanced DBS check (required).

PROCESS

Simply submit your CV. By submitting your CV, you understand that we have a legitimate interest to use your personal data for the purposes of assessing your eligibility for this role. This means we may contact you to discuss your CV, arrange an interview, or share your details with the appropriate hiring manager.

You may request removal of your CV from our database at any time by emailing [e-mail], but this will withdraw you from consideration for the role. We operate a rigorous and fair recruitment process to ensure we attract the best talent.

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