Scheme Manager - Residential

Home Group; City Of London; On-site; GBP 28,000; Full time

Job summary

A leading housing organization is seeking a live-in Scheme Manager in Pinner. This role involves managing a retirement community, ensuring residents' safety, and providing excellent customer service. Candidates should be passionate about supporting older adults and have strong administrative skills. Benefits include a competitive salary, health cash plan, volunteering days, and a supportive work environment.

Benefits

34 days leave including bank holidays

Health cash plan

High street discounts

Generous pension scheme

Career development opportunities

Qualifications

• Passion for providing excellent customer service.
• Knowledge of health and social issues affecting older people.
• Experience in safeguarding and risk assessments.
• Strong administrative skills including managing accounts and budgets.
• Ability to work collaboratively with partners.

Responsibilities

• Manage the scheme ensuring buildings are safe and secure.
• Engage with customers and maintain a welcoming environment.
• Ensure communal areas are clean and well-maintained.
• Work with contractors for repairs and maintenance.
• Support sales team during customer onboarding.

Skills

Customer service

Communication skills

Relationship building

Organisational skills

Job description

Overview

Job Description - Scheme Manager - Residential (251292)

Pinner, Middlesex

Permanent, full time (37.5hpw)

Pay £27,082 per annum and great benefits including Health Cash Plan. This role is live in and includes a property onsite on a rent-free basis.

Home, a place where you belong

This is a great job opportunity to join our leasehold retirement team as a live-in Scheme Manager. If you want to make a difference supporting people to live independently and enjoy their retirement, then join us. You’ll ensure the smooth running of our retirement community by managing our buildings and ensuring our customers are always supported to live independently in their own home.

Responsibilities

• Managing the scheme on behalf of our residents, ensuring that our buildings are safe, secure and meet required safety standards.
• Providing visibility on the scheme, engaging with customers, responding to calls and providing a warm, safe and welcoming environment.
• Ensuring communal areas are clean, safe and welcoming. Although our customers live independently, they like to get together regularly to socialise in our communal spaces.
• Working with partner contractors for any repairs and maintenance works required in communal living areas. You might also support sourcing suitable local suppliers.
• Signposting customers to relevant services to support their welfare and make a difference to their lives.
• Supporting our sales team when a new property becomes available, interviewing new potential customers and providing a warm welcome as our new customers move in.

Qualifications

• A passion for providing excellent customer service and the ability to build great relationships with customers from all different backgrounds.
• Knowledge of the health and social issues that affect older people.
• Some experience in safeguarding and carrying out risk assessments.
• Able to work collaboratively with different partners.
• Strong administrative skills including managing accounts, budgets and invoicing for repairs to our buildings, communal areas and gardens.
• A self-starter approach with the ability to work largely alone. You’ll be organised, bring initiative and be able to make decisions effectively.

Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role. This remains under regular review.

Team

You’ll join Nicole and our Leasehold Retirement Central team. We’re passionate about what we do and value team unity. We’re a supportive group that enjoys regular team days with coffee and cake.

Looking for a job where you really belong? Bring your uniqueness, skills and experience to deliver amazing things for our customers. You’ll join a team with diverse backgrounds who support you as you settle in.

Job details

• There may be some flexibility to adapt your working hours; please discuss this at interview.
• We work Monday to Friday, but you may need to work occasional evenings to support our customers. You’ll be able to shape your own diary.
• You must be able to use technology for updating records, completing online learning and collaborating with other colleagues.
• You’ll need an Enhanced DBS check done and we pay for that.

A place where you belong

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work.

What’s in it for you?

• Enjoy 2 days volunteering, 34 days leave (this includes bank holidays and a "me day"), increasing to 39.
• Health cash plan saving you from £1140 per annum. We’ll cover your costs toward dental, optical, prescriptions, alternative therapies and more.
• Over 800 high street discounts on groceries, holidays and days out. Save money on phones, bikes, cars, and more.
• Generous pension scheme with life insurance of 3x salary.
• Grow your career with us as you develop; we support internal progression.

Finally, do let us know if there’s anything we can do to help you shine in our process by making reasonable adjustments at [e-mail]