Scheme Manager - Homeownership

Sanctuary Group; Leeds; On-site; GBP 20,000 - 21,000; Full time

Job summary

A community-focused housing provider is looking for a Scheme Manager in Leeds. In this role, you will support residents in maintaining their well-being and independence while providing high-quality housing management services. You will work with older people, complete compliance tasks, resolve customer issues, and maintain records. The position offers a competitive salary of £20,299 to £20,927 per year with attractive employee benefits including annual leave and a pension scheme.

Benefits

25 days annual leave plus public holidays

Pension scheme with employer contributions

Life Assurance

Employee Advice Service including counselling

Cycle to Work scheme

Voluntary health plans

Wellbeing support and tools

Employee Networks for inclusion support

Qualifications

• Experience in supporting independence and well-being of residents.
• Ability to complete compliance tasks effectively.
• Exceptional customer service skills.

Responsibilities

• Support residents in maintaining their well-being and independence.
• Complete health and safety compliance tasks.
• Monitor and report repairs.

Skills

Numeracy and literacy (GCSE Grade C in English and Maths)

Experience working with older people

Knowledge of resident involvement practices

Ability to work independently

Handling confidential information

Interpersonal and customer care skills

Proficiency in Microsoft Word

Proficiency in Microsoft Excel

Proficiency in Microsoft Outlook

Valid driving license

Education

GCSE Grade C or above in English and Maths

Job description

Woodlands Court – Leeds

Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people’s lives.

£20,299 - £20,927 per year ( A 1 bedroom flat is provided)

30 hours per week – 8am to 3:30pm

The job sits within Sanctuary Housing Services which manages homes across England, providing general rented housing, market rent properties, shared ownership and home ownership accommodation.

It also provides housing related services including lettings, debt management, tenancy management and customer services support.

The purpose of this role is to encourage residents to maintain their well-being and independence and to support the delivery of high quality, safe and value for money housing management services that meet customer and organisational objectives.

The role of Scheme Manager will include:

• Supporting residents by providing information to promote independence, good health and wellbeing
• Completing mandatory compliance tasks along with health and safety checks
• Reporting and monitoring repairs to conclusion, ensuring all necessary paperwork is completed
• Delivering high quality customer service by resolving problems and complaints
• Providing administrative support, including maintaining accurate records in a timely manner
• Completing Sign Ups, Terminations, Settling in Visits
• Covering other schemes as and when required

Skills and experiences:

• Numeracy and literacy to the equivalent of GCSE Grade C or above in English and Maths
• Proven experience of working with older people and understanding their individual needs or similar
• Working knowledge of good practice resident involvement or customer participation activities and practices
• Ability to work alone and manage workloads to meet deadlines
• Working knowledge of handling confidential and sensitive information
• Good interpersonal and customer care skills
• Proficient User of Microsoft applications including Word, Excel and Outlook
• Travel is a requirement of the role, therefore a full valid driving licence is essential

Why work for us?

We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata)
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Wellbeing support and tools
• Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• £20,299 per annum (rising to £20,927 per annum after 12 months, subject to satisfactory performance)

The full time equivalent salary for this role is £ 25,374 based on 37.5 hours per week rising to £ 26,159 after 12 months service and subject to satisfactory performance

If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you – [e-mail]

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.

We work closely with the Home Office in order to prevent illegal working.

A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.

Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.

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